Are you the type of person that enjoys working for a Company where employees are valued, rewarded, and encouraged to challenge themselves to grow personally and professionally? Do you like working for a family owned Company that is a leader in each of our respective industries and allows you the opportunity to contribute to our success? If you answered “yes,” then apply now for your opportunity to join a remarkable organization where personal and career goals are realized. What our employees enjoy Competitive pay with annual increases Free Company services such as Internet, video, and telephone. What’s even better is you can enjoy discounted services from our affiliate companies! You’ll have access to a number of career developmental resources to grow personally and professionally Job Highlights The successful candidate for the Full-Time Customer Service Representative position must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy in difficult customer relation situations. They must have the ability to communicate effectively; both verbally and in writing, thinking quickly and logically to ensure expedient responses to customer inquiries. Must complete applicable training and display strong organizational skills. The ability to multi-task efficiently and effectively is of paramount importance. Responsibilities You’ll do a lot of great things in this role and have the opportunity to expand into other areas, but the key responsibilities you can expect to perform on a regular basis include: Resolve customer issues in a local customer sales and service office environment including billing inquiries, sales opportunities and product troubleshooting. Respond to customer correspondence in appropriate time and manner. Accurately enter order information for both sales and service orders, updating customer account information including telephone and contact numbers. Help achieve company sales/upgrade goals by consulting with customers on available products and services. Use provided training materials and job aids to quickly and accurately resolve customer issues. Create and maintain customer files including confidential information. Present a quality presentation of company products and services. Assist in achieving all system, team, and individual customer service goals and standards. Assist with other assigned duties and administrative tasks. Qualifications We have high expectations of our employees and want you to be a major contributor to our success. What we need from you is: 1-2 years of customer service experience preferred. Excellent interpersonal and organizational skills with the ability to handle multiple conflicting priorities. Demonstrated ability to solve complex problems and make sound judgments and ethical decisions. Proven ability to develop through coaching and counseling. Excellent written, oral, and interpersonal communications skills. Regular, punctual, and consistent attendance. High school diploma or equivalent; advanced degrees or certifications preferred. Excellent PC and computer applications skills Who is Armstrong? Founded in 1963, Armstrong is now the 12th largest cable telecommunications company in the United States. Throughout our more than 50 years in cable television, we’ve been a leader in innovation and technology. Using fiber optics and advanced technology, our networks are designed to provide leading-edge services and high reliability. Every year, we invest and work hard to outpace technological advancements in an ever-changing industry. In addition to being a premier provider of high-speed internet, enhanced cable TV, and telephone services in 6 states, Armstrong has always been seen as a great place to work. Armstrong has long been able to attract and keep very talented employees, who work well together to provide excellent products and services to our many satisfied customers. On multiples occasions, we’ve been recognized by Consumer Reports as one of the top Internet Service Providers in the United States. Armstrong is an Equal Opportunity Employer. Who We Are The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions. Armstrong is an Equal Opportunity Employer. The Armstrong Group, a family owned and operated business, now employs over 2,000 people across the nation. The company continues to value strong relationships with its employees and close ties to the communities it serves.