Location: Reston VA (Onsite - Full Time)Reports to: IT & Security Support Team Lead

Responsibilities:

• Deliver professional global Tier 1 technical support to employees and systems globally
• Work as per IT & Security processes and KPIs
• Create and improve technical documentation, training materials, and how-to articles to streamline the support process
• Identify, automate and document solutions to common issues
• Responsible for new employees' on-boarding setup and orientation
• Responsible for employees' off-boarding process
• Maintain and manage end-to-end of assets’ vendors and suppliers
• Responsible for payments, invoices and working closely with the finance team and vendor’s finance requests
• Collaborate with other cross-org teams or departments to understand, research and resolve problems
• Responsible for maintenance of US conference rooms infrastructure and systems
• Coordinate assets management flow and procedures with the team
• Coordinate America's IT equipment shipping operations
• Work with vendors and suppliers of physical and virtual assets
• Work with on-prem and cloud systems
• Support and maintain FedRAMP IT & Security systems, users and permissions

Minimum Requirement: 

• 1-3 years of experience with employees in IT technical support
• 1 years experience supporting cross-org systems Okta, Google and Microsoft Office
• 1 years experience with solving hardware, software, permissions, and network issues
• Must be a U.S. Citizen

Preferred Skills: 

• Excellent and proven serviceability skills
• Excellent verbal and written communication and interpersonal skills
• Ability to prioritize tasks and delegate them when appropriate
• Strong analytical and problem-solving skills, ability to troubleshoot issues and summarize
• Ability to be patient with non-technical users and simplify processes and procedures

• Excellent documentation capabilities
• Very high motivation and willingness to continuously learn
• High level of independence and time management skills
• Team player state of mind, caring about the impact of infrastructure on its users

Salary range guidance for this position is: $84,500.00 - $114,500.00 ( Bonus and Pre-IPO Equity)

The salary range listed does not include other forms of compensation or benefits (e.g. i.e. stipend for transit/parking, bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.