Job Summary:
The Director of Rooms at Arlo Chicago is responsible for overseeing all operations and activities related to the guest rooms and public areas of the hotel. This individual will use their leadership skills to oversee the front desk, housekeeping, and maintenance departments to ensure a seamless and exceptional guest experience. The Director of Rooms will report directly to the General Manager and work closely with other members of the hotel management team.
Compensation & Benefits:
This is a full-time, salaried position with a compensation package of $80,000 per year, paid biweekly. In addition to base salary, the Director of Rooms will also be eligible for a comprehensive benefits package, which may include health insurance, paid time off, and hotel discounts.
Responsibilities:
- Oversee and manage the front desk, housekeeping, and maintenance departments, ensuring all team members are properly trained and equipped to provide exceptional service to guests
- Monitor and maintain inventory levels for all guest room supplies and amenities
- Develop and implement strategies to increase guest satisfaction and improve operational efficiency
- Create and maintain staffing schedules to ensure proper coverage and minimize labor costs
- Ensure all guest rooms and public areas are clean, well-maintained, and in compliance with brand standards
- Handle and resolve any guest complaints or issues in a timely and professional manner
- Conduct regular inspections of guest rooms and public areas to ensure quality standards are being met
- Work closely with other departments, such as sales and revenue management, to maximize room revenue and occupancy
- Monitor and maintain budget and expenses for the rooms division
- Attend and participate in various hotel and brand meetings and training sessions
Requirements:
- Bachelor's degree in Hospitality Management or a related field is preferred
- Minimum of 5 years of experience in a leadership role in hotel operations, with a strong focus on rooms division
- Knowledge of hotel front office, housekeeping, and maintenance operations
- Proven track record of delivering exceptional guest service and maintaining high quality standards
- Excellent communication, leadership, and interpersonal skills
- Strong organizational and time management abilities
- Ability to work flexible hours, including nights, weekends, and holidays
- Proficiency in Microsoft Office and hotel property management systems
EEOC Statement:
Arlo Chicago is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, or any other consideration made unlawful by federal, state, or local laws. All such discrimination is unlawful.