Position Information

The Commissioner of Revenue Office is seeking a Tax Assessor to manage customer service transactions in its Vehicle Personal Property Tax Division and provide support with specialized duties in a vehicle tax assessment program. This position will work in a call center environment counseling taxpayers over the phone, in person, online, or by correspondence, concerning their legal obligation to register their vehicles, personal property filings and prorating of personal property taxes levied by Arlington County. The work will be performed in accordance with the rules and regulations of the state of Virginia and the procedures and policies of the Office of the Commissioner of Revenue.
Specific duties include:

• Providing technical advice and guidance to County residents in the resolution of vehicle tax assessment requests;
• Researching and responding to inquiries regarding tax laws, federal laws, state, Code of Virginia, Arlington County Codes, and individual's vehicle assessment;
• Utilizing the JD Power Official Car Guide (formerly NADA Guides), and various recognized pricing guides, records of Department of Motor Vehicles (DMV), and other technical sources;
• Classifying cases and determining appropriate tax liability, tax exemptions and tax relief;
• Prioritizing and researching vehicle personal property tax account records and generating appropriate follow up documentation;
• Conducting follow-ups on correspondence sent to taxpayers and informing taxpayers of their legal obligation to file with the County;
• Consulting out-of-state and other Virginia jurisdictions' vehicle personal property tax offices in order to determine the correct tax liability;
• Clarifying tax information, adjustments and decisions to taxpayers over the phone, through email or correspondence; and
• Assisting in the maintenance of the automated vehicle information system and maintaining legally appropriate level of confidentiality.

• Motor vehicle valuation and account record (VIN, Make and Model) processing, financing, registration and/or titling;
• Interpreting policies/county, state codes an/or regulations and/or tax regulations to customers; and
• Customer service in a financial services environment.

Selection Criteria

Minimum:

• High school/GED or vocational school;
• One (1) year of progressively responsible experience in tax preparation or tax assessments; and
• Customer service in the public sector.

• Experience in personal property vehicle tax assessments
• Experience dealing with a diverse population;
• Experience performing in a fast-paced, high volume bank teller/loan processing customer service environment; and/or
• Bilingual/fluency in English/Spanish.

Special Requirements

Due to the increased demand during the tax deadline season (mid-August through mid-November) employees must be available during the months of August - November. The Office of the Commissioner of Revenue reserves the right to change these dates.

Additional Information

Hours of work: Monday through Friday, 8:00 a.m. - 5:00 p.m. Telework may be available for this position.
Work Type: The Arlington Commissioner of Revenue offers a hybrid work environment and generally permits employees to work in part remotely. The individual in this position should be prepared to initially spend most of their work hours on-site at the Commissioner’s office in Arlington and would be eligible for hybrid work in the future as appropriate.
Your responses to the supplemental questionnaire are considered part of the selection process and are required for this position. Please do not give "see resume" as a response to the questions. Incomplete applications will not be considered.
A resume may be attached; however, it will not substitute for the completed application. Incomplete applications will not be considered.
This recruitment is open until filled with a preferred filing date of May 24, 2024. Applications submitted by the preferred filing date will be given first consideration for interviews. Applications received after the preferred filing date may be considered for interviews if a hire is not made from applications received by the preferred filing date. The application process will close when the position has been filled or when enough qualified applications have been received.
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Applicants who have questions or need assistance with the application may telephone (703) 228-3500 or visit the Human Resources Department. Our staff will be happy to work with you to enter your application into the system. Public access computers are available at all County Libraries, and in the Human Resources Department.

The examination process for this position may include: (1) training and experience evaluation; (2) written and oral examination; (3) personal interview; (4) performance test/work sample; and/or (5) physical examination.

Applicants with disabilities may request reasonable accommodation during the application or selection process. Please call the ADA Coordinator at 703-228-3559 (voice) or email pers@arlingtonva.us.