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TO APPLY AND BE CONSIDERED, PLEASE USE THE DIRECT LINK BELOW:
https://phe.tbe.taleo.net/phe02/ats/careers/v2/viewRequisition?org=ARKASTAT2&cws=40&rid=33007
Position Summary:
The Associate Director of CRM Administration is responsible for providing comprehensive support for Arkansas State University’s Customer Relationship Management (CRM) platform – Slate. This position oversees administrative management, 3rd party integrations, systems technology support, and user training across all constituents using the institutional CRM. This position will play a vital role in ensuring the efficient and effective operation of the institutional CRM platform and related tools, as well as enhancing user experience and optimizing CRM performance.
This individual works under the direction of the Director of CRM Administration within the Office of Distance Education & Technology.
Duties & Responsibilities:
Knowledge/Skills/Abilities:
Business knowledge of Banner systems and/or Higher Education Administration.
Knowledge of SQL – ability to query databases.
Knowledge of Slate CRM (or other comparable CRM) required.
Ability to stay organized, multi-task, and effectively communicate both verbally and written.
Ability to identify system or security problems and develop solutions and options
Project Management or Team Leadership experience.
Strong customer service orientation.
General Days/Hours:
Monday - Friday
8:00 a.m. - 5:00 p.m.
Additional hours as requested and/or needed
Regular and reliable attendance
Other:
Please note: all position postings close at 12:00 A.M. CST on the position closing date
This individual has a close working relationship with the Registrar, Financial Aid & Scholarships, International Programs, A-State Online, and Academic Affairs business owners, the functional users, ITS, and other university support constituents.
PREFERRED QUALIFICATIONS:
- Ellucian Banner knowledge preferable.
- Knowledge of Adobe Professional and CMS for web content management and ability to use these applications.
- Experience in Project Management or Team Leadership
-Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military or industrial setting
This position has been identified as a telecommuting position. The duties are performed during standard work hours of 8am-5pm at a predefined and approved work location. Individuals filling this role must have dedicated work space that provides privacy and security related to the work being performed. Additionally, individuals must have secure internet access with appropriate upload/download capabilities to perform the duties associated with the position. Individuals in this position will be required to review and acknowledge the Telecommuting Guidelines and Telecommuting Agreement for A-State.
Minimum Qualifications:
The formal education equivalent of an earned Bachelor's Degree in Computer Science, Business, or a related field.
Three (3) years of experience in computer support
Other job-related Education and/or Experience may be substituted for all or part of these basic requirements upon approval or the qualifications review committee.
Job Type: Full-time
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
Full Time
Restaurants & Catering Services
$60k-80k (estimate)
05/10/2024
05/21/2024
astate.edu
JONESBORO, AR
1,000 - 3,000
1909
RON RHODES
$50M - $200M
Restaurants & Catering Services