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Department: Technology

Reports To: Sr. Manager Sales and Service Operations

Travel Required: Limited

Why Join Community Coffee?

Community Coffee Company is the #1 family-owned and operated retail coffee brand in America. Rooted in family and tradition, yet always looking to the future, you can expect a fast-paced environment that is both challenging and rewarding. Join us and make your passion your profession!

Position Overview

Responsible for supporting the Sales and Field Service Technician (FST) teams by providing phone based handheld support, monitoring and/or balancing all sales related interfaces on a daily basis, maintaining sales related master data, and managing all FST and Sales handheld assets.

Function Related Activities/Key Responsibilities

* Performs daily tasks to ensure all sales transactional and master data is interfaced to SAP correctly in an effort to make sure financials are properly stated. Resolves any recorded interface issues/errors in a timely manner.

* Monitors the master data interface extraction processes to ensure they operate as intended from SAP as the point of origination to the external sales systems all the way down to the POS devices.

* Maintains master data within SAP specific to customers and sales representatives to include pricing contracts and route changes.

* Executes the necessary processes to validate transactions entered into SAP are completed through the Sales Order, Delivery and Billing steps. Monitors transactions during the month verifying end users are completing all necessary steps in a timely manner to properly state inventory balances and sales results.

* Executes the necessary processes to monitor and update fraudulent sales orders with the appropriate statuses to ensure these orders are not delivered.

* Manages the iPad, handheld and printer assets by accurately updating records to keep track of the movement in the field as well as units in a repair status. Provide Technology Director with reconciliation of the assets.

* Provides front line handheld support for both the FST and the Sales teams by managing the support line during the daytime hours. Responsible for managing the queue for HHC support in the Technology supported tracking mechanisms.

* Provides support for both the B2C and B2B websites. Responsible for monitoring interfaces, managing master data, customer onboarding, and general support.

* Assists in the creation training material and conducts training to Sales, FST, and Warehouse personnel on systems and processes related to the applications that the team supports.

* Manages individual workload and delivers against agreed upon timelines.

* Identifies, evaluates and communicates areas for improvement in current and new processes for the sales and distribution aspects of the business.

Position Requirements

* Associate's degree in Accounting, Finance, or Technology related or equivalent experience. Bachelor's degree preferred.

* 1 year of experience in general accounting including inventory, asset management and/or sales reporting preferred

* Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.

* Advanced in Microsoft Word and Outlook. Ability to use Excel spreadsheets.

* Knowledge of SAP a plus.

What We're Looking For

* Demonstrates ability to work in a team environment and help resolve issues.

* Excellent oral and written communication skills.

* Ability to provide customer service to internal and external customers.

* Ability to handle multiple projects and deadlines simultaneously.

* Attention to detail.

* Effective time management and organizational skills.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

* Frequently required to sit

* Occasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; and talk or hear

* Occasionally lift and/or move up to 25 pounds

* Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus

* Office Environment: Most of the duties of this position will be performed inside an office environment. The noise level in the work environment is usually quiet

Our Values

Champion People Welcome Individuality, Learn Together, Encourage Each Other

Inspire Creativity Dream big, Think Fresh, Make It Happen

Wow Our Customers Serve with Purpose, Exceed Expectations, Do What's Right

Serve Our Communities Be Genuine, Bring Joy, Make a Difference

Win Together Be Brave, Have Fun, Celebrate

Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.

Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant's or employee's race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.

Other details

* Job Family Technology

* Job Function Technology

* Pay Type Hourly

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* Baton Rouge, LA, USA