• Provide technical support to active faculty/staff/designated campus colleagues to address information technology issues with applications, hardware, and the network.
• Manage/administer organization units (OUs) through Active Directory for supported units.
• Acts as liaison between users and other technical units.
• Management/support of the O365 environment for supported units.
• User management using Grouper.
• Recommends system modifications to reduce user problems.
• Coordinates configuration/installation and general troubleshooting of applications and software.
• Provide user administration & permissions for enterprise systems.
• Work with and support campus professionals.
• Additional duties as assigned.

Knowledge, Skills, and Abilities:

• Excellent customer service skills.
• Knowledge of computers, networks, and remote troubleshooting techniques.
• Skill in providing information technology related customer service and training to users with varying levels of technical expertise.
• Skill in analyzing computer hardware and software problems.
• Skill in working as part of a team.
• Skill in time management and in dealing with multiple priorities.
• Ability to effectively communicate verbally and in writing.