• Responsible for supervision of staff, provides supervisory guidance and sets priorities for the team to ensure task completion; ensures quality of tasks/services provided by self and others.
• Develops and implements staffing recommendations and provides performance management for direct reports.
• Partners with Eller Assistant Dean, MBA Academic Operations create and initiate strategic initiatives, gap analyses, programs and training opportunities.
• Respond to in person, phone, zoom, and email inquiries from students, faculty, staff, and non-routine requests in a timely and professional manner. 
• Manage graduation applications process in [Eller MBA computer program] and serve as point of contact for admissions and recruitment. 
• Manages trouble shooting process for [Eller MBA computer program] issues/IT issues.
• Manages user acceptance testing of job-related software.
• Expert at clarifying and interpreting policies and procedures for students and departments; act as mentor/SME to MBA Online team.
• Develops and oversee implementation of policies and research best practices.
• Manages the process for research into further information on petitions and initiate recommendations.
• Manages review process of formatting of dissertations and theses submitted for archiving. 
• Present on behalf of the Eller Online MBA program.
• Manage, develop and oversee outreach to programs and offer workshops and training; develop best practices of outreach efforts.
• Manage the leaders of the wokshops designed to train new personnel working with graduate students.
• Partner with the leaders of incoming graduate students.
• Develop training materials and manage process to train the trainers.
• Partner with other MBA Leaders on Commencement (Graduation) activities including creating and proofing graduate student portion of Commencement program. 

Knowledge, Skills and Abilities (KSA's)

• Ability to plan and direct the day-to-day work of staff.
• Ability to implement, monitor, and achieve annual goals for assigned programs and territories.
• Ability to provide program analysis, problem solving, and management.
• Knowledge in areas of recruitment, admissions, financial aid, registration, records, residence life, advising, activities and support services, coordinating as needed with central functions, specialists and/or other University resources.
• Ability to partner with other areas for needs assessment, process improvements, recommended solutions and implementation of programs/initiatives. 
• Knowledge of policies, procedures and business plan.
• Ability to make staffing recommendations and provides performance management for direct reports.