Call Center Agent

Job Summary: This individual is responsible for continuing the development, maintenance, and growth of the practice; coordinating and implementing practice outreach programs; and serving as patient advocate while representing, in a professional manner, the best interests of the practice.

Join Arizona Eye Consultants to be fully trained to this exciting position and start your new career!

Arizona Eye Consultants was founded in 2001 by Dr. Sean McCafferty. We are Multi-specialty Ophthalmology/Optometry practice which includes eighteen providers. Our specialties include glaucoma, cataract, and pediatrics specialty contact lenses. We have over 100 employees and five locations in Tucson. Travel is required among all locations. We offer a competitive benefits package which include, medical, dental, vision and 401k. We also offer PTO and holiday pay for all full time employees. 

We are the largest and fastest-growing Ophthalmology/Optometry practice in Southern Arizona and are looking for hardworking, reliable, and compassionate people to help our community.

Apply now to work with some of the best providers in Tucson, Arizona. 

Required skills and qualifications

• • High school degree or equivalent
  • Experience working in a call center or customer-support role
  • Strong active-listening and verbal-communication skills
  • Proficiency in problem-solving
  • Ability to multitask and manage time effectively

Objectives of this role

• Handle a large volume of inbound and outbound calls in a timely manner
• Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
• Identify customer needs, research issues, resolve complaints, and provide solutions
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
• Recommend improvements for systems and processes to boost organizational efficiency

Responsibilities

• Memorize scripts for products and services, and refer to them during calls
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Create and maintain record of daily problems and remedial actions taken, using call-center database