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DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision : A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.
CUSTOMER SERVICE REPRESENTATIVE 2
Job Location : Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
290 East La Canada Boulevard, Avondale, Arizona 85323 Posting Details : Salary : $16.3500 / hourly
Grade : 15
Closing Date : 05 / 27 / 2024 Job Summary :
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life.
DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.
az.gov or click on the link here to view Our DES' video. Come Join the DES Team!
The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Customer Service Representative 2 in our Avondale Office.
This position is the first point of contact in the office. This position, under general supervision, will screen Medical Assistance (MA), Nutritional Assistance (NA), and Cash Assistance (CA) applications.
The member will use the state system to record details of customer interactions, complaints, or comments as well as details on actions taken to assist the customer.
This is an in-person, on-site position.
Job Duties :
Essential Duties and Responsibilities include but are not limited to :
Knowledge, Skills & Abilities (KSAs) :
Knowledge of :
Skills in :
Ability to :
Selective Preference(s) :
The ideal candidate for this position will have :
At least one year experience in a direct contact, customer service environment.
Pre-Employment Requirements :
Benefits :
The Arizona Department of Economic Security offers a comprehensive benefits package to include :
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement :
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period.
The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
Contact Us :
For questions about this career opportunity, please contact Elaine Felix at 520-483-7996 or at Efelix@azdes.gov.
The State of Arizona is an Equal Opportunity / Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 520-483-7996 or at Efelix@azdes.
gov. Requests should be made as early as possible to allow time to arrange the accommodation.
Last updated : 2024-05-22
Full Time
$38k-47k (estimate)
05/24/2024
05/30/2024
azdes.gov
Phoenix, AZ
3,000 - 7,500
The job skills required for Customer service representative include Customer Service, Troubleshooting, Time Management, Customer Contact, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.