28 Full-Time Call Center Associate Jobs in Phoenix, AZ
Arizona Central Credit Union is Hiring a Full-Time Call Center Associate Near Phoenix, AZ
Arizona Central Credit Union Ranked Top 10 Credit Unions in AZ for 2023
"Ranking Arizona: Top 10 credit unions for 2023" AZBIGMEDIA
Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401(k) with up to 6% match, an employee assistance program, and much more!
Role:
We are looking for candidates who enjoy providing excellent service to all internal and external members! A key component of this service delivery is to build long-term member relationships by identifying the financial needs of our members and offering them a Credit Union solution. In addition, the position answers and processes phone, email, and chat transactions; explains products and services; responds to problems and concerns, and directs phone calls to the appropriate department.
Summary of Job Functions and Responsibilities:
- Identifies member financial needs and offers a solution by cross-selling products and services that will meet those needs.
- Assists members and potential members that call, chat, or email the credit union by answering questions and concerns and providing information regarding accounts.
- Perform transfers, stop payments, process loan advances, quote loan payoffs, address changes, and other transactions, and performs required research to assist members in corrections/explanation of transactions on their accounts.
Hours:
- Monday - Friday: 8:45 am - 5:45 pm
- Remote work is available after three months (Hybrid).
Knowledge, Skills, and Abilities:
- Experience: Up to six months of banking or call center experience preferred
- Education: A high school diploma or GED
Job Summary
Full Time
Banking
$36k-45k (estimate)
01/22/2023
06/26/2024
azcentralcu.org
PHOENIX, AZ
100 - 200
1939
TODD PEARSON
$10M - $50M
Banking
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The job skills required for Full-Time Call Center Associate include Call Center, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Full-Time Call Center Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Full-Time Call Center Associate. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Associate job description and responsibilities
Managing large amounts of inbound and outbound calls in a timely manner.
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Following call center “scripts” when handling different topics.
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Identifying customers’ needs, clarify information, research every issue and providing solutions .
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Call Center Associates are responsible for keeping records of all conversations in our call center database in a comprehensible way.
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They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Associate jobs
Provide outstanding customer service.
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Update customer information as required.
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Maintain confidentiality of information.
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Observe proper call center etiquette.
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Process and log incoming calls into the CRM system.
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Step 3: View the best colleges and universities for Call Center Associate.
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