Arisa Health is seeking candidates to fill a Customer Service Representative position in our Northeast Region. This position will travel to various locations within the Northeast region.

The Customer Service Representative will schedule appointments on behalf of medical staff members, run reports, take co-pays and provide information directly to current and potential clients of Arisa Health.

The ideal candidate will have one year of experience scheduling appointments within a medical office.

Arisa Health is Arkansas' largest and most comprehensive nonprofit behavioral health provider. Formed by the affiliation of 4 long-standing Arkansas community mental health centers, Arisa Health leads with exceptional care that nurtures health and well-being for all.

Arisa provides outpatient services, Crisis services and emergency screening, substance abuse counseling, intensive children services, intensive adult services, medical services, and residential services in 41 Arkansas counties.

This position is classified as full-time, non-exempt (hourly).

Work Hours : Full time, Monday - Friday; 8 : 00 a.m. to 5 : 00 p.m.

What our Customer Service Representative will do :

• Schedule appointments on behalf of medical staff members and proactively work to fill open spots on medical staff members calendars when cancellations arise
• Checking clients in and out in a timely manner
• Completion of pre-appointment checks for clients.
• Prepare and maintain client records, accurate maintenance of fee agreements, updating eligibilities, assessing that needed pre-certifications and authorizations are in place.

Timely notification of appropriate Medical Staff as needed for entry of authorizations

• Provide an interactive, welcoming response to all ARISA Health inquiries for service by engaging clients in a supportive, non-judgmental way.
• Working and reconciling reports within EMR (Discharge, Disclosure, PDA’s, MTP signature count, open events, incompletes, scheduled and arrived visits, date of last service, Red X, and client without case manager, etc.).
• Coordinate with PCP staff regarding new or returning clients.
• Work with staff on problems related to weekly reports and / or billing issues.
• Management of VISA receipts and bi-monthly ordering of supplies for department as needed.
• Answer phones within three rings, taking accurate messages and routing calls as appropriate.
• Collection of payments in accordance with ARISA Health payment policy and entering of payments into EMR, making daily deposits, handling of all outgoing and incoming mail, which may include drop off and pick up at Post Office.

• Copying, faxing as needed by clinical staff and other administrative staff.
• Reconciling reports within the EMR and working with staff on problems related to weekly reports and billing issues.

What we look for in a Customer Service Representative :

• High school diploma or equivalent required
• Ability to multitask
• Good organizational skills
• Excellent written and verbal communication skills
• Excellent attention to detail
• Ability to work independently, establish priorities and organize workload
• Problem- solving mindset
• Good communication skills required
• Excellent telephone skills required
• Willingness and ability to alter duties to support the needs of the business

Preferred experience :

• One year of experience in a medical office is preferred
• Experience with Credible

What we offer our team members :

• A company dedicated to transforming communities one life at a time.
• A great benefits package that includes (but is not limited to) Medical / Dental / Vision, (k) / Roth plan with matching, and Healthcare Savings Accounts.
• Ongoing training throughout your employment
• Paid Time Off and Holidays throughout the year to recharge.
• Company sponsored Whole Health programs designed to recharge our teams.

Arisa Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability.

Arisa Health aspires to lead with exceptional care that nurtures health and well-being for all by promoting an environment that is welcoming, equitable, inclusive, and diverse.

We desire a workforce that represents the communities we serve. As such, we aim to make a difference by building a trustworthy culture that advances opportunities for growth while also encouraging excellence, innovation, and collaboration.

At Arisa Health, we endeavor to work and live with passion as we strive to transform communities’ one life at a time.

Last updated : 2024-04-20