Job Title: Receptionist

Company: Argent Trust Company

Location: Dallas, Texas (In Person)

Position Type: Full Time; Entry Level

Salary range: $35,000 - $42,500, depending on previous experience.

Position Summary:

We are seeking a proactive and detail-oriented Receptionist to provide administrative support to the Royalty Trust Services division of Argent Trust Company. The ideal candidate will be comfortable handling a high volume of phone calls, assisting unitholders with inquiries, and performing various office tasks as directed. Proficiency in using the office suite of products is essential for success in this role. This position reports directly to the Director of Royalty Trust Services and Vice President of Royalty Trust Services.

Responsibilities:

• Answer and direct phone calls (50 calls per day during tax season) in a professional manner.
• Assist unitholders with inquiries and provide exceptional customer service.
• Perform administrative tasks such as filing, scanning, and data entry.
• Maintain client records and ensure accuracy and confidentiality.
• Collaborate with team members to ensure efficient operation of Royalty Trust Services division.
• Handle special projects and tasks as assigned by management.

Requirements:

• Entry level position. High school diploma or equivalent; associate’s degree, a plus.
• Previous experience in a similar office role is not required but advantageous, specifically customer service or client-facing experience.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask and prioritize workload.
• Proficiency in using the office suite of products (Microsoft Word, Excel, Outlook, etc.
• Ability to maintain confidentiality and handle sensitive information with discretion; and
• Detail-oriented with a high level of accuracy in work.
• Positive and collaborative work environment with supportive team members

Additional Duties & Responsibilities:

Performs any and all other duties assigned by the Director of Royalty Trust Services and Vice President of Royalty Trust Services for which the employee is qualified and physically able to perform with or without reasonable accommodations.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to compose original correspondence, write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, customers, and the general public.

Mathematical Skills:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with a variety of abstract and practical problems.

Other Skills & Abilities:

Excellent interpersonal, verbal, writing, and analytical skills; ability to work well with others and assist others in working through problems rationally and objectively.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary work that involves sitting most of the time; employee exerts up to 10 pounds of force occasionally or a negligible amount of force frequently to loft, carry, push, pull or otherwise move objects. Walking and standing are infrequently required.

Clarity of vision at less than 20 inches, with or without correction.

Ability to clearly express or exchange ideas by means of the spoken word, and to receive detailed information through verbal communication, with or without correction.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Inside work for the most part; normal office equipment. Employee may occasionally spend time outside the office; may drive a vehicle and be exposed to weather and temperature fluctuations. Also work outside the office may be required, such as traveling to other offices and divisions.