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JOB SUMMARY: The Support Center Lead is a skilled person that thrives on leading service delivery for diverse client IT environments while consistently providing exceptional service. This position is responsible for coordinating and managing proactive and reactive services to Arctic IT clients supporting their IT infrastructure, including servers, workstations, printers, POS peripherals, etc. This lead position is responsible for ensuring the Support Center team runs efficiently and effectively to include, but not limited to troubleshooting and resolving intermediate and complex client issues independently, supporting lower tier resources resolve client issues, deploying new hardware and software, troubleshooting applications, and managing escalations to manufacturers.
ESSENTIAL FUNCTIONS:
Managed Services/Call center/Network Operations
Customer Service
Collaboration & Communication
QUALIFICATIONS:
WORKING ENVIRONMENT: The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities, and abilities. Travel may be required and varies around 10%.
REASONABLE ACCOMMODATION: It is Arctic Information Technology, Inc.’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
PREFERENCE STATEMENT: Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
PAY TRANSPARENCY STATEMENT: Arctic Information Technology will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor’s legal duty to furnish information.
Arctic Information Technology Inc. is a Federal Contractor and complies with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA).
Arctic Information Technology, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law and the poster is available at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf. For questions on the job posting contact (253) 344-5300.
Full Time
Civic & Environmental Advocacy
$56k-70k (estimate)
01/08/2024
04/03/2024
arcticit.com
ANCHORAGE, AK
25 - 50
2003
KAREN SKOGLUND
$5M - $10M
Civic & Environmental Advocacy
Arctic Information Technology, A Doyon Government Group Company, has been providing industry specific software, hardware, IT support and technical training to small, mid-size and enterprise level companies for more than 16 years. The Arctic IT Business Applications Team demonstrates its core expertise through Microsoft Dynamics GP, Dynamics CRM, SharePoint with a focus in finance, accounting, human resources, e-commerce, and customer service solutions. Additionally our Platform & Infrastructure Team focuses on network design and installation, IT security, maintenance, support, flat-rate manage...d services, and training through technologies such as SharePoint Portals, Cloud Computing, and Virtualization solutions. As a Microsoft Gold Certified Partner, Arctic IT has proven its commitment and specialized expertise in many technologies and has met a higher set of criteria for select competencies, including enhanced certifications and a portfolio of real-world customer references. Our team of certified professionals are ready to develop, deploy and support end-to-end business solutions. To learn more about Arctic IT visit www.arcticit.com
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