6 LEAD CUSTOMER SERVICE OPERATOR Jobs in Thomasville, GA
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LEAD CUSTOMER SERVICE OPERATOR
$47k-60k (estimate)
Full Time | Hospital
1 Month Ago
Archbold Medical Center is Hiring a LEAD CUSTOMER SERVICE OPERATOR Near Thomasville, GA
Lead Customer Service Operator DescriptionOperates the paging systems
Operates the Switchboard
Maintains current Patient Directory
Assumes responsibility for personal and work related activities
Good communication skills
A good understanding of the English language, both written and spoken
Able to work quickly and accurately
Able to help customers in a friendly and efficient manner
Keyboard skills are an advantage, as is proficiency in a second language for some positions
Advanced Computer Application Skills RequiredBasic understanding of telecommunication equipment and ability to troubleshoot/resolve issues
Ability to express courtesy, tact and discretion
Ability to establish and maintain positive and cooperative working relationships with those contacted in the work at all levels with a focus on quality service to internal and external customers
Operate telephone switchboards and consoles to connect, hold, transfer and disconnect telephone calls
Determine the nature of inquiries and provide general information
Connect calls to the required extension, re-direct them to another number or place them in a waiting queue if the desired number is busy Provide external connections for staff and answer internal queries directed to the switchboard
Responsible for carrying out code response protocols and overhead announcements
Carry out other clerical, secretarial or receptionist duties as required (e.g. keyboarding and data entry, charge entry, or photocopying) during quieter periods on the switchboard
Provide information to customers who call and, if necessary, check computerized listings of phone numbers
Answer queries from callers about the Hospital or patient areas
Provide connections to mobile phones
Deals with problem situations in a professional manner and adequately communicates pertinent information, so an overall work environment is created that lends itself to the best interest of the Hospital department personnel
Trains other operators on Hospital telephone switchboard to assist callers to make telephone connections and to relay incoming, outgoing and interoffice calls
Manages scheduling employees and ensuring coverage during normal business hours and on-call support as required
Maintains a centralized source for information enabling operators to cover outages, emergencies and disasters, which effect disruption of telephone service to the hospital
Performs QA studies and maintains logs to facilitate the best customer service practices in regard to the department
Assists with system administration, system security, system configuration, issue resolution, data mining, testing activities and project implementations under the direction of IS Leadership and Project Manager
AMC reserves the right to revise and/or change job duties and responsibilities
Experience/QualificationsHigh school graduate or equivalent
What Sets Us ApartPBX or customer service experience preferred. Management experience preferred
Archbold Medical Center is a four-hospital, three nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, John D. Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Brooks County Hospital in Quitman, Grady General Hospital in Cairo, and Mitchell County Hospital in Camilla.
For nearly 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special.
You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team.
What We OfferWe know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living.
We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area.
Below are a few of the benefits Archbold Medical Center offers to employees:
VisionTo be the best healthcare system in our region.
PI240545395
Operates the Switchboard
Maintains current Patient Directory
Assumes responsibility for personal and work related activities
Good communication skills
A good understanding of the English language, both written and spoken
Able to work quickly and accurately
Able to help customers in a friendly and efficient manner
Keyboard skills are an advantage, as is proficiency in a second language for some positions
Advanced Computer Application Skills RequiredBasic understanding of telecommunication equipment and ability to troubleshoot/resolve issues
Ability to express courtesy, tact and discretion
Ability to establish and maintain positive and cooperative working relationships with those contacted in the work at all levels with a focus on quality service to internal and external customers
Operate telephone switchboards and consoles to connect, hold, transfer and disconnect telephone calls
Determine the nature of inquiries and provide general information
Connect calls to the required extension, re-direct them to another number or place them in a waiting queue if the desired number is busy Provide external connections for staff and answer internal queries directed to the switchboard
Responsible for carrying out code response protocols and overhead announcements
Carry out other clerical, secretarial or receptionist duties as required (e.g. keyboarding and data entry, charge entry, or photocopying) during quieter periods on the switchboard
Provide information to customers who call and, if necessary, check computerized listings of phone numbers
Answer queries from callers about the Hospital or patient areas
Provide connections to mobile phones
Deals with problem situations in a professional manner and adequately communicates pertinent information, so an overall work environment is created that lends itself to the best interest of the Hospital department personnel
Trains other operators on Hospital telephone switchboard to assist callers to make telephone connections and to relay incoming, outgoing and interoffice calls
Manages scheduling employees and ensuring coverage during normal business hours and on-call support as required
Maintains a centralized source for information enabling operators to cover outages, emergencies and disasters, which effect disruption of telephone service to the hospital
Performs QA studies and maintains logs to facilitate the best customer service practices in regard to the department
Assists with system administration, system security, system configuration, issue resolution, data mining, testing activities and project implementations under the direction of IS Leadership and Project Manager
AMC reserves the right to revise and/or change job duties and responsibilities
Experience/QualificationsHigh school graduate or equivalent
What Sets Us ApartPBX or customer service experience preferred. Management experience preferred
Archbold Medical Center is a four-hospital, three nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, John D. Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Brooks County Hospital in Quitman, Grady General Hospital in Cairo, and Mitchell County Hospital in Camilla.
For nearly 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special.
You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team.
What We OfferWe know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living.
We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area.
Below are a few of the benefits Archbold Medical Center offers to employees:
- Work/Life Balance
- Planning for the Future
- Low-Cost Prescriptions
- Health & Wellness Benefits
- Planning for Life’s Unexpected Moments
- Helping You to Advance Your Career
VisionTo be the best healthcare system in our region.
PI240545395
Job Summary
JOB TYPE
Full Time
INDUSTRY
Hospital
SALARY
$47k-60k (estimate)
POST DATE
05/17/2023
EXPIRATION DATE
06/06/2024
WEBSITE
archbold.org
HEADQUARTERS
THOMASVILLE, GA
SIZE
1,000 - 3,000
FOUNDED
1925
TYPE
NGO/NPO/NFP/Organization/Association
REVENUE
$200M - $500M
INDUSTRY
Hospital
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About Archbold Medical Center
Archbold Medical Center provides home care, dialysis network, cancer treatment and other healthcare services.
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