Aramex is seeking a smart and energetic Account Manager for our JFK office. The ideal candidate must be a self-starter and must have excellent communication and written skills. All candidates must have prior account management experience.

Responsibilities include but are not limited to:

• Be the primary point of contact and build long-term relationships with customers

• Help customers through email, phone, online presentations, screen-share and in person meetings

• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

• Forecast and track key account metrics

• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

• Monitor and analyze customer's usage of our product

• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships

• Liaise between the customer and internal teams

Requirements:

• Proven account management or other relevant experience

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

• Experience in delivering client-focused solutions based on customer needs

• Proven ability to manage multiple projects at a time while paying strict attention to detail

• Excellent listening, negotiation and presentation skills

• Excellent verbal and written communications skills

• Bachelor's Degree in appropriate field of study or equivalent work experience

• 5 years of marketing experience with agency background desirable

• Deep digital understanding

• Self-motivated and able to thrive in a results-driven environment

• Natural relationship builder with integrity, reliability and maturity

• Ability to prioritize among competing tasks

• Critical thinking and problem solving skills

• Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology

• Excellent time and project management skills. You're always looking to improve inefficient processes

• Keen attention to detail and adherence to deadlines

• Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Travel requirement:

• Up to 25% travel
• Up to 50% travel

Experience:

• Negotiation: 1 year (Required)
• Account management: 1 year (Required)

Work Location: In person