Do you enjoy helping others? Find fulfillment in fixing the issues of troubled customers and bringing back a smile to their face and cheerfulness to their voice? Do you have a customer success first style attitude? Then our Customer Service department is the perfect opportunity for you to learn, grow, and thrive with a like-minded culture and team.

• Provide support for customer premise equipment and personal computing devices including PCs, tablets, and routers

• Ability to analyze and diagnose Internet or computer-related technical support issues, and aid with troubleshooting and resolving these issues
• Attract potential subscribers by professionally and accurately answering product and service inquiries
• Make product and service recommendations based on customer needs
• Address billing inquiries and assist subscribers with their accounts in a timely manner
• Address customer concerns in a courteous and professional manner

• Schedule surveys, installations, and repairs

• Basic computer skills and proficiency with Microsoft Office
• Basic understanding of command line
• Use of PC based applications to answer sales inquiries, maintain records, diagnose basic support issues, and provide technical assistance as needed

• Knowledge and ability to operate, configure, and assist with routers, switches, personal computers, tablets, and related peripheral devices
• Self-Motivated with a desire to deliver exceptional and timely customer service
• Customer service oriented and professional in appearance
• Ability to communicate effectively, both orally and in writing

• High School Degree or Equivalent
• Associates Degree in PC Repair, Networking, or related field preferred
• COMP TIA A Certification or equivalent preferred
• 1-2 years Customer Service experience preferred