Title: Operations Manager

Location: AquaCrossings, Tempe, AZ

Salary: $45,000 - $60,000 per year

Job Type: Full-time

Schedule: Monday to Friday, flexibility for occasional weekend or evening work as needed

About Us:

AquaCrossings is a pioneering pet aftercare facility in Tempe, AZ, offering a compassionate and eco-friendly alternative to traditional pet cremation through aquamation. We are dedicated to providing respectful, dignified services to families during their time of loss, while also making a positive impact on the environment.

Job Summary:

As the Operations Manager at AquaCrossings, you will play a critical role in overseeing the daily operations of our aquamation facility. Your primary focus will be ensuring that all aspects of the facility run smoothly and efficiently, maintaining a respectful and professional environment, and upholding our high standards of service.

Key Responsibilities:

• Oversee the daily operations of the aquamation facility, ensuring all processes are conducted with the utmost respect and care.
• Manage a team of operations staff, providing leadership, training, and support.
• Ensure the facility is maintained to the highest standards of cleanliness and safety.
• Coordinate with the operations team to manage aquamation schedules and ensure timely processing.
• Develop and implement operational policies and procedures to improve efficiency and service quality.
• Handle inventory management, including ordering supplies and managing equipment maintenance.
• Liaise with veterinary partners and pet families, providing excellent customer service and support.
• Address and resolve any issues or concerns that arise within the facility.
• Report to ownership with updates, issues, and suggestions for improvements.

Qualifications:

• Previous experience in a managerial role.
• Strong leadership skills with a proven ability to manage and motivate a team.
• Excellent organizational and multitasking skills.
• Compassionate and professional demeanor, with a genuine desire to support grieving families.
• Basic technical proficiency and ability to oversee equipment maintenance.
• Good communication skills, both verbal and written.
• Ability to handle sensitive situations with empathy and discretion.

Why Join Us:

At AquaCrossings, you will be part of a compassionate and dedicated team that is making a real difference in the lives of pets and their families. We offer a competitive salary, a supportive work environment, and the opportunity to grow with a pioneering company in the pet aftercare industry.

Please record a 30-60 second video of yourself explaining why you believe you are a strong candidate for the role and email it to matthew@aquacrossings.com. If you do not send this video you will not be considered for an interview.

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance
• Referral program

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

People with a criminal record are encouraged to apply

Application Question(s):

• Please record a 30-60 second video of yourself explaining why you believe you are a strong candidate for the role and email it to matthew@aquacrossings.com. If you do not send this video you will not be considered for an interview. Please reply "video sent" to this question.
• What motivates you to work in the pet aftercare industry?
• Are you available to work weekends?
• What other languages (if any) can you speak besides English?
• Can you lift over 80 pounds by without assistance from another person?
• Please provide the best phone number to be reached at

Work Location: In person