• Description :
• As a Lounge Tech, you will be the front line of client and interface with customers onsite at their location and provide each user with white glove service for all IT related questions in the area of application support, technology questions, hardware and services.

You’re skilled at detection of users’ needs, troubleshooting their issue and resolving it or ensuring that the correct process is followed for resolution.

• You will educate users on technology features, assisting with hardware selection process, demos and training, along with providing software and personal training sessions for users on standard tool sets.
• Strong customer service skills and are approachable, a good listener, takes ownership of their issue and empathetic.
• High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment.
• Demonstrated customer focus evaluates decisions through the eyes of the customer, builds strong customer relationships and creates processes with customer viewpoint.
• Knowledge and Skill Requirements : 3-5 years of related experience and training. Ability to deliver great customer experiences and to be invigorated by constant personal interaction.
• Ability to manage multiple, simultaneous tasks, client relationships and expectations. Strong communication skills. Positive attitude.

Work hours are M-F 8 AM-5 : 00 PM EST

About ApTask :

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work.

As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management.

With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development.

As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries.

Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer :

At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes.

Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com .

Last updated : 2024-04-24