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Customer service professionals—don’t pass up this opportunity for a great new job with a global industrial distribution company that combines team leadership with service center operations. Join our team at Applied Industrial Technologies! In partnership with more than 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative, efficient, and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. We are currently seeking an experienced Customer Service Manager to help us to maintain that commitment as we continue to grow.
In this position, you will oversee day-to-day operations of one of our service centers while also providing leadership to our team of customer service specialists. This will allow you to showcase not only your administrative and project management skills, but also your coaching and mentoring capabilities. If you relish the idea of serving customers through everything, from hands-on operational duties, to salesmanship and team motivation efforts, and if you have the background we’re looking for, we want to talk with you!
Job Responsibilities
As a Customer Service Manager, you will manage service center operations and support our customers and our service team pre-sale, point of sale, and post-sale. This is a multi-aspect role that encompasses both service management and leadership and coaching of our CSRs. This position reports directly to our General Manager.
Your specific duties in this role will include:
POSITION REQUIREMENTS
As a Customer Service Manager, you must be a strong, motivational leader with strong administrative, project management, and mentoring abilities. You should also be highly detail-oriented with solid analytical and problem-solving skills. It is also important that you display excellent verbal and written communication, interpersonal, and negotiation skills as well as the ability to establish rapport and build solid relationships with service staff and a wide variety of customers.
Specific qualifications for the role include:
#CB
Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.
If you need accommodation for any part of the employment process because of a disability, please send an email to hiring@applied.com or call 216-426-4389 to let us know the nature of your request.
Full Time
$80k-103k (estimate)
05/18/2024
07/14/2024
The job skills required for Service Center Manager include Customer Service, Leadership, Commitment, Problem Solving, Coaching, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Center Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Center Manager. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Service Center Manager job description and responsibilities
Assist with daily operations of the service center, including scheduling, processing of documents, and maintaining inventory of retail and company property
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Creative thinking, to be able to come up with new ideas to improve customer service standards.
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They can schedule different training sessions for the call center staff that’ll help them bridge the skill gaps affecting current workflows.
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The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Center Manager jobs
Must monitors department issues and client complaints.
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Provide excellent customer service and maintain open lines of communication with fellow Associates.
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A customer service manager should be able to provide technical training to any call center representative.
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Able to connect with customers faster and ensures a better call center experience.
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Excellent leadership, communication, sales, and customer service skills.
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