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Job Summary and Scope
As a Customer Success Representative for accounts in the AEC (Architecture, Engineering, and Construction) industries, you will engage with local and national clients to manage software contracts, communicate purchase and renewal options, and setup support cases while always maintaining a high level of customer satisfaction.
Our Customer Success Representatives understand the needs of our clients who specialize in the AEC industry. ATG provides Autodesk solutions that significantly increase productivity and profitability, giving our clients a competitive edge over the competition. The ATG goal is to build a first-class team and provide excellent service to our rapidly growing customer base.
Essential Job Functions
Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation.
We offer a competitive base salary plus a bonus structure, a comprehensive benefits package, including health/dental/vision, short and long-term disability options, and a 401K plan with employer match.
ATG USA is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need. ATG requires COVID-19 vaccination as a condition of employment. Upon offer acceptance and initial start with the company, first round of vaccination must be completed. Full vaccination status must be obtained within 6 weeks of start date with ATG.
NOTE: ATG employees are all members of a team. Employees are expected to assist/backup their co-workers in day-to-day activities as well as other duties requested for the good of the company which includes aiding outside employees assigned area of responsibility, as needed or requested. All interactions must be both internally and externally customer focused. Accordingly, this is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other tasks be performed when circumstances change.
Full Time
Consumer Services
$55k-70k (estimate)
02/03/2024
04/02/2024
NAPLES, FL
100 - 200
2002
WILLIAM BRAY
$10M - $50M
Consumer Services
The job skills required for Customer Success Representative include Customer Service, Products and Services, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Representative positions, which can be used as a reference in future career path planning. As a Customer Success Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Representative. You can explore the career advancement for a Customer Success Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Representative job description and responsibilities
They can advocate for their customers by connecting the clients wishes to the business larger strategy.
01/27/2022: Lawrence, MA
Leverage as many data points as possible to create a comprehensive customer profile.
02/17/2022: Portsmouth, NH
Ensured positive customer experience by proactively managing and growing customer relationships.
03/09/2022: Lexington, KY
Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
01/11/2022: Anderson, IN
Developed profitable relationships with current and prospective customers and provided exceptional customer support through attentiveness and extensive product knowledge.
03/07/2022: Kingsport, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Representative jobs
Communicate clearly with customers.
01/16/2022: Lincoln, NE
Listen to customer feedback and be proactive.
03/22/2022: Saint Louis, MO
The customer success manager should understand these emotions and feelings and respond accordingly.
02/24/2022: Bridgeport, CT
A customer success manager should know how to manage time and must be organized.
03/06/2022: Santa Ana, CA
A CSM must have this skill to understand and feel what customers feel.
03/27/2022: Billings, MT
Step 3: View the best colleges and universities for Customer Success Representative.