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Who We AreWe are an industry-leading and award-winning, cloud-based software solution used by healthcare organizations to achieve their practitioner credentialing, privileging, and performance management goals. We have several thousand customers (healthcare organizations) worldwide; ranging from small community hospitals to large health systems. Applied Statistics and Management, Inc. (ASM) started locally in Temecula, California and has been in business since 1982 - under the same ownership. We continue to experience healthy growth due to our innovative, user-friendly and competitive solutions and remain industry-leading due to our incredible team of professionals with similar goals! We are known for our Customer Service, Software Implementation, Customer Training and of course our offered variety of Credentialing and Healthcare Quality product modules and solutions.We are seeking qualified, energetic and result-oriented team members to join our current team. Ideal candidates should be people looking for a long-term position in a stable company. You will be involved in cloud computing, software as a service (SaaS), data analytics, compliance, data exchange and customer support/service and we want you to feel as passionate about these things as we are!Job DescriptionWe’re looking for positive-energetic, professional, motivated and reliable team members to join our wonderful team! As an Application Analyst, you will be at the heart of the customer experience and we want you to feel inspired by your role and team, so your clients feel inspired by you and our solutions! Someone successful in this role is self-motivated, resourceful, and has the ability to sustain a high level of energy, focus, and professionalism, while providing a personal experience to our customers. Tier I agents are responsible for advocating for and supporting clients via timely, accurate and professional communication methods. Qualified individuals should have the ability to multitask – concisely documenting tickets while on an active phone call, as well as the ability to quickly comprehend a client’s inquiry and respond appropriately. They are required to achieve and maintain deep product knowledge, possess the ability to properly prioritize a ticket queue and accurately document and report issues to internal technical teams.Does this sound like you or something you’d like to do? We’d love to meet you!Responsibilities Skills
Full Time
Software & Cloud Computing
$48k-61k (estimate)
03/31/2024
04/28/2024
mdstaff.com
TEMECULA, CA
25 - 50
1982
TRUNG PHAN
$10M - $50M
Software & Cloud Computing
Founded in 1982 and headquartered in Temecula, CA, Applied Statistics & Management, Inc. (ASM) is dedicated to the development and support of software solutions that leverage the latest technologies and methodologies for the healthcare industry. ASM's flagship product, MD-Staff, is the most advanced credentialing, privileging and provider information management platform available. Used by over 1,500 facilities worldwide, MD-Staff Credentialing Software is a proven system that helps healthcare organizations of any size streamline their credentialing process while reducing overall costs.