Come join a rewarding and growing company offering room for growth! We are searching for a friendly and analytical customer success specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, and maintain knowledge of our products and services, obtain customer feedback.
Responsibilities include:
-Promptly responding to customer queries via email, live chat, video, phone, and other channels.
-Immediately escalating serious complaints or issues that you are not equipped to deal with.
-Liaising with colleagues or managers to find the best solutions to customers’ issues.
-Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
-Obtaining and sharing customer feedback with colleagues and other departments
-so that products and services can be improved.
- Using ticketing software such as Zendesk, and CRM software such as Salesforce
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf