Are you ready to embark on a thrilling journey in the dynamic world of client support? We're on the lookout for a talented Client Support Analyst to join our passionate team.

With a competitive salary range of $50,000 to $70,000 (don't hesitate to submit higher if you're a star!), this position offers the perfect blend of challenge, growth, and global adventure.

As a Client Support Analyst, you'll be the superhero our clients deserve, providing top-notch support and consultancy services to tackle software and data issues head-on.

You'll dive into the heart of the action, working closely with clients, our stellar Support team, brilliant Developers, and savvy business analysts to ensure every issue is resolved with lightning speed and precision.

But that's not all! This role is your ticket to the stars, offering boundless opportunities for growth within our company.

Picture yourself jet-setting across the globe to work on-site with clients in exotic locations the sky's the limit!

Your Mission, Should You Choose to Accept It :

Dive into the trenches to troubleshoot day-to-day customer issues with finesse, whether it's through phone calls, emails, or our state-of-the-art CRM tools.

Take charge of incident logging, prioritization, and fearless problem-solving, using your keen analytical skills to unravel even the most perplexing challenges.

Collaborate with teammates and external partners to escalate and conquer issues, ensuring our clients' satisfaction is always top priority.

Stay ahead of the curve by keeping up-to-date with the latest features and functionality enhancements in the applications we support you'll be our go-to guru!

Assist in requirements gathering and the thrilling delivery of Change Requests, putting your creativity and technical prowess to the test.

Help craft specification documents, business requirements, and impact assessments like a true maestro, guiding projects to success with your expert insight.

Be the driving force behind project implementation, lending your system knowledge and process understanding to ensure smooth sailing.

What You Bring to the Table :

A Bachelor's degree in business or technology your passport to this thrilling adventure.

0 to 3 years of relevant experience whether you're a seasoned pro or a fresh-faced rookie, we want to hear from you!

The ability to read and analyze application log files because you're not just a support analyst, you're a detective!

Experience in issue troubleshooting you thrive on challenges and never back down from a puzzle.

Previous experience in a customer-facing role your charisma and charm are legendary.

Knowledge of electricity markets, billing systems, and SQL the icing on the cake!

Working knowledge of change management processes because you're not just here to follow the rules, you're here to rewrite them!

So, are you ready to join the adventure? If you're bursting with energy, enthusiasm, and a thirst for success, we want to hear from you! Don't let this opportunity pass you by apply now and let's set sail on this epic journey together!

AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness.

All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..

The Know Your Rights poster is available here :

The pay transparency policy is available here :

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

Additional Skills

Must know how to read application logs!