1 Member Solutions Center Specialist I Job in Fairfax, VA
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Apple Federal Credit Union is Hiring a Member Solutions Center Specialist I Near Fairfax, VA
Member Solutions Center Specialist I
Apple FCU is deeply rooted in the community; we value and embrace workplace diversity. We believe our employees are our most valuable asset, so we are committed to providing professional development and assisting in career journeys. Apple FCU also offers a robust benefits package, including health; vision; dental; 401(k) contribution match; tuition reimbursement; guaranteed 11 federal holidays; paid time off; paid volunteer time; TEAM Bonus plan and much more.
Additional Workplace Highlights:
- Named Top Workplaces by the Washington Post 2023
- Named Top Workplace USA 2023
- Named American Banker Best Credit Unions to Work For 2022
- Diverse, friendly work environment, progressive management staff
- 21 branches in Northern Virginia with easy commuting distance
Job Duties:
Under general supervision, but following established policies and procedures, assists members via telephone on matters pertaining to their accounts, including balance inquiries, transfer of funds and consumer loan applications. Responsible for compiling and processing loan data. Inputs data using PC. Answers questions concerning services provided by the credit union from members and staff. Must possess excellent interpersonal communication skills and the ability to represent the credit union in a courteous, professional manner.
Member Solutions Center Specialist II
Job Duties:
Under general supervision, but following established policies and procedures, assists members via telephone on matters pertaining to their accounts, including balance inquiries, transfer of funds and consumer loan applications. Responsible for compiling and processing loan data. Inputs data using PC. Answers questions concerning services provided by the credit union from members and staff. Must possess excellent interpersonal communication skills and the ability to represent the credit union in a courteous, professional manner. Processes consumer loan applications. Makes recommendations for loan decisions. May approve A and B tier applications.
Member Solutions Center Specialist III
Job Duties:
Under general supervision, but following established policies and procedures, answers questions concerning services provided by the credit union from members and staff. Help cover incoming member calls as needed. May handled escalated member calls. Helps research complex member issues and recommend resolution. Review consumer loan applications for recommendations to centralized underwriting. Disburse consumer loan applications for the call center. Notify members’ whose loans have been denied and mail out Adverse Action notices. Help cover manager duties when they are out of the office. Responsible for compiling and processing loan data. Must have thorough consumer loan knowledge including product information, Apple FCU underwriting guidelines and loan policies. Must have excellent written and verbal communication skills. Must possess excellent interpersonal communication skills and the ability to represent the credit union in a courteous, professional manner.
*** Candidates who meet the minimum requirements of the position will be sent a required online assessment to the email address listed in the application. ***
Responsibilities
- Represents the credit union to the member by telephone in a courteous, professional manner. Provides prompt, efficient and accurate service in the processing of all transactions, such as withdrawals, transfer of funds, requests for account information, etc
- Provides information to members via telephone on loan options, rates, terms and collateral requirements. Informs members of necessary information required to complete loan applications. Completes loan requests by telephone and prepares for review by Loan Officer. Prepares loan documentation for approved loans in accordance with established procedures. Processes approved loans, reviews documentation, inputs information
- Performs a variety of loan support duties which require knowledge of such departmental procedures as calculating cash disbursed figures and debt ratios, verifying payroll deduction forms, processing loan payment change forms and issuing loans as directed by Team Leader
- Receives and handles all calls regarding member accounts. Provides accurate information to members regarding credit union services, products, policies and procedures. Advises members of federal regulations applicable to these policies and procedures. Resolves member complaints and corrects errors
- Opens new accounts, explaining options, such as single and joint ownership for savings and checking, gathers required information, and prepares necessary paperwork for members to process new account
- Researches and investigates member inquiries
- Maintains and updates member records as required
- Cross-sells credit union products and services to members
Qualifications-all required unless otherwise noted:
- Minimum one year of financial institution experience
- Previous telephone sales/service experience preferred
- Previous teller, lending, or member/customer service experience preferred
- High school diploma or equivalent (GED)
- Excellent interpersonal communication skills as well as analytical and problem-solving skills
- Ability to learn and cross-sell credit union products and services
- Extensive telephone contact
- Attention to detail
- PC proficient including Microsoft Word/Windows
- The ability to lift 25 lbs. and utilize standard office equipment including, but not limited to, PC, fax, copier, telephone, etc
- Ability to function in a financial institution environment
Employment Type:Full-Time
Hours: Monday-Friday: 9:30 am-6:00 pm; Every other Saturday half-day.
Location: 4097 Monument Corner Drive, Fairfax, VA 22030
*** Apple Federal Credit Union values, encourages, and implements diversity in the workplace.
As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.
All selected candidates will be subject to credit and background checks to determine employment eligibility. ***
Job Summary
Full Time
Banking
$33k-40k (estimate)
08/16/2023
05/08/2024
applefcu.org
ASHBURN, VA
200 - 500
1956
EDWIN RAMOS
$50M - $200M
Banking
Related Companies
About Apple Federal Credit Union
Apple FCU offers everything youd expect from a financial institution, but its our personalized service that truly reflects the Apple difference that transforms banking from a chore into an experience. Were grateful for every member who chooses to be a part of the Apple family. Thats why we work hard to treat our members better than the place down the street. One way we do that is by offering the kind of attention and service that helps tackle basic and complex financial situations. We want to help fulfill dreams. Be a dream maker: search positions at https://www.applefcu.org/careers! Apple is ...continually looking for talented, hard-working, service-oriented people. Apple strives to be an employer of choice by offering a competitive compensation package, which includes: market-based pay, generous benefits and variable pay opportunities for all positions. Our friendly work environment also offers ongoing internal career development opportunities, a progressive management staff, headquarters fitness facilities, and a variety of Northern Virginia locations within easy commuting distance.
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