Job Title :- Customer Service Representative / Call Service Representative
Location :- Charleston, WV

Responsibilities

 Provide high touch customer care for all of our clients’ Consumer banking customers

 Manage and prioritize a high volume of case work through various channels of communication

both externally and internally. Phone, Email, direct messaging, etc.

 Provide escalation support for Tier 1/Tier 2 Shared Resources team.

 Ensure customers experience exceptional service by providing clear, concise written and verbal

communication for internal and external customers.

 Act as subject matter expert for Consumer products, services and systems as well as partnering

with non-consumer lines of business with ties to consumer products and services.

 Communicate directly with clients regarding all consumer products and services and maintain a

flexible learning approach to ongoing changes relating to those products and services.

 Partner with client onboarding specialists including assistance with customer onboarding and

documentation requests.

 Abide by our client’s policies, procedures, and regulatory compliance guidelines.

 Advanced organizational skills, prioritizing business needs and meeting service level agreement

deadlines.

 Utilize unique specialized skills as needed per direction of management.

 Provide exceptional client experience.

Qualifications

 Preferred 3 years of banking experience, with a demonstrated knowledge of consumer products,

systems and services recommended.

 General working knowledge of all applicable banking laws and regulations

 Customer service oriented, with a strong orientation for sensitivity and professionalism when

handling customer calls, questions, and concerns.

 Strong oral presentation and training delivery skills in-person and over the phone required

 Excellent problem-solving, analytical and critical thinking skills

 Demonstrated ability to influence and establish positive working relationships across the

organization required

 Results oriented in a high-performance team environment

 Self-starter and ability to multi-task in a fast-paced environment

 Outstanding organization and effective time management skills

 Proficiency in the use of Microsoft Office products (MS Word, MS PowerPoint, MS Excel)

Job Type: Contract

Pay: $12.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Work Location: In person