Appalachian Mountain Health (AMH) is hiring for a Dental Office Front Desk position. If you are seeking a rewarding and challenging opportunity and have relevant experience, we'd love to hear from you!

Appalachian Mountain Health offers accessible, patient-centered care at our six locations throughout Western North Carolina. Our mission is to deliver timely, comprehensive, and quality health services with dignity and respect to WNC residents, regardless of a person’s ability to pay. As a Federally Qualified Health Center (FQHC), we build on a 50-year history of growth and sustainability.

KEY ACCOUNTABILITIES

Essential Duties and Responsibilities

Must have dental experience.

• Answering, screening, prioritizing, and delegating telephone inquiries in a friendly and professional manner. Including using de-escalation skills for disgruntled patients, providers, and third parties.
• Returning patient, provider, and third part calls in a timely manner.
• Scheduling appointments in accordance with AMCHC guidelines.
• Checking patients in and out, which includes collecting, entering, and verifying patient demographic information.
• Scanning and organizing patient paperwork.
• Assessing patient eligibility for the sliding fee discount program (SFDP) and clearly communicating responsibilities of the patient as part of the SFDP.
• Assessing charges, including past due balances and collection of fees.
• Participating in internal or external educational opportunities relevant to the role.

PERFORMANCE REQUIREMENTS

KNOWLEDGE & SKILLS

Must have dental experience.

· Excellent interpersonal skills in group and community settings.

· Ability to plan, schedule and coordinate.

· Effective management of multiple duties and responsibilities in a clinical setting.

· Demonstrates respect, dignity and empathy with patients.

· Sound leadership and judgment.

· Excellent communication skills in person, on the phone and in written communications.

· Flexibility in a rapidly growing and changing work environment.

· Strong attention to detail.

· Exceptional customer service skills.

· Ability to maintain confidentiality of financial and clinical information.

· Excellent listener.

· Demonstrates initiative.

EDUCATION/EXPERIENCE

REQUIRED QUALIFICATIONS

· High school diploma or General Educational Development (GED)

· Basic computer skills, including some familiarity with Microsoft Office products (e.g. Word, Excel, PowerPoint)

Must have dental experience.

PREFERRED QUALIFICATIONS

· Experience with PM systems or EHR.

· Experience working with racially and ethnically diverse populations, low-income populations and people experiencing homelessness.

· At least one year of experience in a primary care or public health setting functioning at the full extent of her/his training.

· Fluency in Spanish.

PHYSICAL DEMANDS AND WORKING CONDITIONS

· Sitting for long periods of time working at a computer.

· Ability to sustain concentration in a noisy and fast-paced environment.

· Possible exposure to communicable diseases, biohazards, toxic substances, medicinal preparations and other conditions common to a clinical setting.

· Possible travel within western North Carolina.

Compensation will be commensurate with experience and education. The position is full-time (40 hours per week), hourly and not exempt from some provisions of the Fair Labor Standards Act (FLSA). The position will be eligible for benefits (e.g. medical, dental, life, short- and long-term disability, retirement) and report to the Practice Manager or Operations Director in lieu of a Practice Manager.

AMH is an equal opportunity employer. We value a diverse workforce and encourage applications from all qualified individuals without regard to race, color, age, sex, gender identity or expression, sexual orientation, religion, marital status, citizenship, disability or veteran status.

Job Type: Full-time

Salary: Starting $17.00/hour

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Dental receptionist: 1 year (Required)

Work Location: In person