184 Service Desk Technician Jobs in Atlanta, GA
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APN Consulting is Hiring a Service Desk Technician Near Atlanta, GA
Job Details
Title :
Service Delivery TechnicianContract: 9 months/ CTH
Location: Alpharetta/Atlanta GA (5-Days Onsite)
Job Statement: Job Duties:
Provides support to end users by assisting with the installation and operation of their workstations, business applications, and related equipment.
- Provides technical support to end users. [80%]
- Assists in the installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software.
- Effectively question users to establish symptoms
- Use experience and existing KB for potential solutions
- Assists in the setup and operation of audio visual hardware as required by end user.
- Determines appropriate hardware and software based on corporate policy and end user requirements.
- Deploy support tools to systematically trace source of error or technical failure
- Responds to incidents in a timely manner with appropriate level of urgency.
- Escalates incidents and questions to appropriate support groups.
- Assists in disconnecting, moving and reconnecting desktop technology hardware for single user, multi-user and office moves.
- May assist in administration and maintenance of network infrastructure components.
- May assist in installation, maintenance, troubleshooting and repair of office telephony systems.
- Minimize interruptions in customers ability to carry out critical business activities
- Completes administrative tasks. [15%]
- Uses corporate incident management system (Service Now) to record and track all support work.
- Maintains accurate hardware and software records for corporate assets.
- May assist with the procurement of hardware and software.
- Participates in team meetings and training opportunities. [5%]
- Support team s abilities and functions through positive customer relations.
- Contributes to the improvement and enhancement of processes and procedures. (Knowledgebase articles)
- Gain additional knowledge through interaction with other team members.
- Performs related duties as assigned by management.
Job Summary
Full Time
Business Services
$49k-60k (estimate)
04/26/2024
05/02/2024
apnconsultinginc.com
AURORA, IL
25 - 50
2002
Private
$5M - $10M
Business Services
Related Companies
About APN Consulting
APN Consulting provides contract and IT staffing services.
The job skills required for Service Desk Technician include Technical Support, Installation, Consulting, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
03/20/2022: Newark, NJ
A help desk technician responds to customer queries to provide technical assistance.
01/13/2022: New Bedford, MA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
01/19/2022: Alamogordo, NM
Service Desk Technician support technology customers via phone, online and occasionally on-site.
03/29/2022: Chattanooga, TN
Service Desk Technician need a deep understanding of computer hardware and software.
02/12/2022: Davenport, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
01/24/2022: Poughkeepsie, NY
As technology changes, so too will the role of the service desk.
03/16/2022: Bergenfield, NJ
Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
02/15/2022: Las Cruces, NM
As businesses grow, their need for competent help desk support will grow.
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Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
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Step 3: View the best colleges and universities for Service Desk Technician.
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