13 Customer Service Representative (on-site) Jobs in Franklin, WI
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API Heat Transfer is Hiring a Customer Service Representative (on-site) Near Franklin, WI
API Heat Transfer is looking for people who enjoy being part of transformation. We have a new mission, new leaders, and are accelerating our path to Lean Cultural Change. If you enjoy being on the frontline of customer interactions, we'd love to talk to you about our Customer Service Representative!
What We Offer You:
- Opportunity to be part of a growing, transforming business.
- Ability to impact customers across multiple industries.
- Full health & welfare benefits, 401(k), PTO, and developmental opportunities!
What You Will Do:
The Customer Service Representative will provide top notch service to our customers, ensure that their requirements and needs are met in a timely and professional manner.
- Receiving phone calls from customers with various questions and inquiries about API products including placing a new order, following up on an existing order, product specific questions, and/or tracking a shipment.
- Collaborating with other the sales, shipping, and operations teams to ensure that we are delivering on our customer's expectations.
- Order-entry into API's ERP system (PLEX)
- Review purchase orders and verify accuracy and terms of sales orders in addition to coordinating shipments per customer requests.
- Communicate order status, challenges, and resolutions with customers via video calls.
- Partner with team members in sharing knowledge and contributing to process improvement initiatives.
- Assist with customer problem resolution!
What You Bring:
- Associate degree preferred or one - three years of customer service experience in a manufacturing environment.
- Attention to detail, ability to handle multiple ongoing projects and tasks at a time.
- Solution focused and sense of urgency.
- Proven ability to empathize with the customer and de-escalate challenging interactions.
- Proficiency with Microsoft Office (Excel, Word, Power Point, Outlook, etc.) required.
- Flexible, organized, and perform various tasks depending on needs.
- Ability to apply concepts of basic math.
- Must have excellent communication (written and oral), interpersonal, conflict resolution, and time management skills.
ECZWI
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact API Heat Transfer at (716) 684-6700 for assistance.The company rejects all forms of unlawful discrimination, not only because it is against the law, but because it is inconsistent with our corporate values. This includes unlawful discrimination because of a person's race, color, national origin, sex, religion, age, disability, marital status, military status, genetic information, predisposing genetic characteristics, veteran status, sexual preference, domestic violence victim status, or any other protected category as defined by applicable state or federal law. Employment decisions are made with regard to lawful considerations.Job Summary
Full Time
Durable Manufacturing
$38k-48k (estimate)
03/04/2024
03/28/2024
apiheattransfer.com
ARCADE, NY
1,000 - 3,000
2018
DEBBIE HARVEY
$500M - $1B
Durable Manufacturing
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About API Heat Transfer
API Heat Transfer has successfully established itself as the market leader in innovative and energy efficient equipment. Our 130-year heritage has been dedicated to designing and delivering world-class heat transfer products for almost every industry. Our reputation is bolstered by our worldwide network of manufacturing facilities and more than 1,600 employees who provide sales, service, and support. Our process is ingrained in our culture and has served customers around the world, including your country. Upon working with us, youll find our performance sets us apart. With a broad product port...folio and expertise that spans multiple heat transfer technologies, we deliver the most complete solution for virtually every application and industry. Our team of engineering experts have a thorough understanding of complex challenges with decades of real-world experience you can trust. Youll feel as confident in your engineering partner as you do your product.
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The job skills required for Customer Service Representative (on-site) include Customer Service, Microsoft Office, Written Communication, Attention to Detail, Time Management, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (on-site). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (on-site). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative (on-site) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (on-site), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (on-site). You can explore the career advancement for a Customer Service Representative (on-site) below and select your interested title to get hiring information.
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