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Job# : 2005669
Job Description :
Seeking a Patient Service Representative for our client in Green Bay, WI. This is a first shift role. If you are interested, please email Sophie at ssolliday@apexsystems.com.
Primary Purpose :
Manages front desk responsibilities, including greet, check-in, register walk-in patients, answer phones and collect patient responsibility.
Reviews and / or obtains demographic and insurance information and collects patient responsibility. Informs the patient of the organization expectation of payment at time of service.
Major Responsibilities :
Greets and checks in patients arriving for their appointments. Ensures patient information is complete and accurate. Collects patient responsibility as identified in the pre-registration process.
Completes the registration process on walk-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred.
Verifies insurance benefits, obtains / calculates patient responsibility and request payment. Communicates to patient the organization expectation of payment at time of service.
Identifies patients in need of financial assistance and refers patients to Financial Advocate when necessary. Collaborates with Financial Advocate to coordinate patients financial resources and responsibilities including requesting patient to sign a Financial Obligation Form (FOF) or Advanced Beneficiary Notice (ABN) as needed.
Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner. Performs visit closure, including checking out patients, collecting additional patient responsibility (when applicable) and providing patient with appropriate documents.
Schedules patient visits using guidelines established within scheduling system.
Assists with new caregiver onboarding.
Works assigned EPIC work queues, following the departments work flow process.
Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information.
Proactively communicates issues involving customer service and process improvement opportunities to management.
Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization / referral and a list of current accepted insurance plans.
Licensure, Registration and / or Certification Required :
None Required.
Education Required :
High School Graduate.
Experience Required :
Typically requires 1 year of experience in customer service or clerical / office experience, including answering phones and assisting customers.
Knowledge, Skills & Abilities Required :
Demonstrated ability to identify and understand issues and problems. Examines data and draws logica
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning.
Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Last updated : 2024-04-29
Full Time
Business Services
$36k-46k (estimate)
05/01/2024
05/09/2024
apexsystems.com
SAN BRUNO, CA
200 - 500
1995
Private
JOE ZONE
$500M - $1B
Business Services
Apex Systems is a consulting firm that offers hiring, staffing, and workforce management solutions for technology companies/
The job skills required for Patient service representative include Customer Service, Scheduling, Patient Flow, Process Improvement, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient service representative positions, which can be used as a reference in future career path planning. As a Patient service representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient service representative. You can explore the career advancement for a Patient service representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Service Representative job description and responsibilities
Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.
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May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.
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Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
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Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.
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A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Service Representative jobs
Open the Patient Service Representative Cover Letter Template.
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Patient confidentiality must remain a primary concern.
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Know how to feel, express and receive gratitude.
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Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
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Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.
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Step 3: View the best colleges and universities for Patient Service Representative.