Company overview
The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursueour missionat MSK and around the globe.
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Job details
We are the Patient Representatives team. Our mission is to help create quality health care experiences for patients and families. We do so by helping to prevent and resolve conflict. This is realized through our emphasis on neutrality, collaboration, and problem-solving combined with our expertise in hospital functions and procedures. We listen with an objective ear and uphold patients' rights with a concentration on effective grievance processing. We provide risk mitigation and manage transitions in care.
We are seeking a Patient Representative to join us in personalizing and humanizing the patient experience, someone with a dedication to serving as a liaison between patients, families, and staff.
You Will:

• Collaborate and partner with an incredible team of physicians, nurse leaders, patient billing, legal and quality assurance to deliver patient centered solutions
• Act as a grievance mechanism for patients/families promptly investigating and resolving identified problems
• Respond calmly and objectively to crises, thoroughly managing institutional risk, and involving appropriate parties in the investigational process with an understanding of cultural differences and differing interests of involved factions
• Establish an avenue for difficult discussions to occur while diminishing emotional outbursts and hostility between parties
• Serve as an immediate resource to patients and staff regarding situations that do not have clear outcomes and develop creative solutions
• Document perceptions of care for regulatory reporting and institutional performance improvement
• Provide assistance and education to patients and staff on advance directives, health care proxies
• Provide notary services to patients (notary license reimbursement)

You Have:

• The ability to build networks, persuade, manage complexity and communicate effectively
• Broad-based knowledge of health care systems, regulatory policies, risk mitigation, and understanding of human behavior a plus
• Experience with grievance writing helpful
• Master's degree in Health Advocacy or related field preferred, equivalency considered with 4-6 years of work-related experience (MSW or RN encouraged)

Location:
This position in based in NYC. Travel may be required to our Regional sites in New Jersey, Westchester, and Long Island.
Learn more about our Benefits!
Pay Range: $80,300 - $128,400/annually
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