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Apex Industries
Tigard, OR | Full Time
$51k-64k (estimate)
2 Months Ago
ISIT HELP DESK SUPPORT
$51k-64k (estimate)
Full Time 2 Months Ago
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Apex Industries is Hiring an ISIT HELP DESK SUPPORT Near Tigard, OR

Objective

Provides help desk support for IT hardware, software, network, and operating system problems by answering questions from users and performing troubleshooting inquiries. Tests, deploys and installs hardware/software. Identifies threats to information security. Collects and processes forms for setting up users for remote access and applications. Requires minimum 2 years experience in Help Desk Support, basic understanding of PC hardware, software, and connectivity components, strong knowledge of computer operating systems and strong knowledge of company’s software. Solid customer service experience and strong written and verbal communication skills are required.
General Performance Commitment
  • Demonstrate a commitment to the mission and motivation to combine the team’s energy and expertise to achieve a common objective.
  • Understand the dynamics of effective teamwork in order to attain higher levels of performance.
  • Demonstrate ability to work as part of a tight-knit and competent group of people.
  • Demonstrate a willingness to accept responsibility and accountability.
  • Be capable of engaging in teams built from other departments of the organization.
  • Demonstrate ability to balance the needs of the organization and the needs of the customer.
  • Practice goal-directed thinking and action in situations for which no routine solutions exist.
  • Demonstrate the ability to scrutinize and breakdown facts and thoughts into strengths and weaknesses.
  • Practice effective meaningful two-way communication by speaking clearly, paying attention, seeking to understand others, listening attentively, clarifying information, and attending to nonverbal cues and respond appropriately.
  • Demonstrate an interest in personal learning and development; seek feedback from multiple sources about how to improve and develop; modify behavior based on feedback or self-analysis of past mistakes.
  • Anticipate changes in work demands and participate in assignments or training that address these changing demands; treat unexpected circumstances as opportunities to learn.
  • Ability to work independently.
  • Ability to work well under pressure and meet deadlines.

Essential Responsibilities

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this position, only a representative summary of the primary duties and responsibilities. Employee may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
  • Maintain filing system for IT manuals, infrastructure map and software documentation, licenses, warrantees, contracts, etc.
  • Assist in the training of all staff in regards to hardware and software usage and policies.
  • Assist in establishment of computer usage policies and enforcement.
  • Assess, acquire and maintain software and hardware to support technology infrastructure.
  • Manage changes and growth in reference to technology infrastructure and business plan.
  • Backup and Maintain company data.
  • Manage information network and user permissions.
  • Maintain inventory and maintenance of workstations, laptops, servers and peripheral devices.
  • Maintain telephone system (Digital VOIP).
  • Ensure consistent technology service.
  • Ensure system security and integrity.
  • Software and hardware troubleshooting.
  • Reduce downtime and increase productivity of the technology infrastructure.
  • Other duties as assigned.
  • Perform R & D work as directed.
  • Other duties as requested.
Qualifications, Requirements, and/or Experience
  • Employment experience and/or equivalent education in network infrastructure and Microsoft environments, including Windows Operating Systems, Office, Active Directory, SQL Server and Exchange.
  • Communicate with all departments of Apex Industries, with dedicated focus on communications with Operations Manager.
  • Demonstrate good judgment, decision-making skills, and creative problem solving.
  • Demonstrated experience with network management.
  • Excellent researching and troubleshooting skills for a wide variety of software and hardware.

Environment

  • Professional environment engaged in the support of the manufacturing of components, systems, and service-related products
  • Present a professional image in accordance with company appearance standards.
  • International Standards Organization (ISO) certified environment
  • Some noise and plastic chips in manufacturing area.
  • Safety glasses required on the manufacturing floor outside of designated safety corridor
  • Hearing protection recommended in vicinity of machinery
  • Compliance with company safety practices and procedures.
  • Ability to lift and carry 35 lbs.
EMPLOYEE BENEFITS
  • Medical/Dental Insurance
  • Voluntary Benefits - Accident, Critical Illness, Life AD&D, Long Term Disability and Vision Insurance
  • 401k Company Match up to 4%!
  • Generous Sick and Vacation Pay
  • Summer BBQ's, Popcorn Thursdays, Winter Festivities and more!

Job Summary

JOB TYPE

Full Time

SALARY

$51k-64k (estimate)

POST DATE

03/24/2024

EXPIRATION DATE

05/23/2024

WEBSITE

apexind.com

HEADQUARTERS

ANGOLA, IN

SIZE

25 - 50

FOUNDED

1997

CEO

CODY E SHOLL

REVENUE

$10M - $50M

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About Apex Industries

With more than twenty years experience in precision plastics manufacturing, Apex Industries has become a leader in fabrication, integration, and engineering services for semiconductor processes, chemical containment, and fluid distribution applications. In our ISO-certified facility in Tigard, Oregon, Apexs team of certified craftspeople deploys state-of-the-art tools and copy exactly procedures. Working closely with leading manufacturers, we supply complex, custom-designed and built-to-order OEM components as well as completed assemblies that incorporate metals, composites, electrical systems..., and automation. More
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