Business Services Specialist

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Global Client Network in Chicago. As a Business Service Specialist, you will report directly to the Team Leader. This is a hybrid role requiring the successful applicant to work both virtually and in the Chicago office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• The Business Service Specialist is primarily responsible for working within systems and tools that support client deliverables and global communication with the Aon international offices
• Track renewal activities within the systems and manually in Excel
• Providing dynamic and expanding support to team members and internal Aon clients as well as the management of relationships with relevant stakeholders including colleagues, suppliers and clients.
• Provide invoicing and surplus lines support.
• Maintain product lists for new and renewal business.
• The Business Service Specialist will assist with preparation of client-ready reports, formatting and preparing documents for client review
• Following up on communications with international network offices to complete data requirements
• Review details of insurance placement and transpose data into database system
• Assist brokers with system policy delivery to clients.
• Work with high levels of interest, energy, and enthusiasm to provide support that meets or exceeds client's expectations.
• Acts with responsiveness, urgency, and professionalism in all client matters.
• Applies acquired functional knowledge with basic organization structure and business knowledge to resolve straightforward issues with an impact to immediate area of responsibility.
• The Business Service Specialist will interact courteously, attentively, and confidently with internal colleagues and external clients, primarily to exchange information of a service nature.
• Gain an accurate understanding of facts and situations quickly and efficiently. Recognize if more information is needed or others should be consulted to resolve issues.
• Applies acquired skills with company policies and procedures to complete assigned tasks.
• Demonstrates strong organizational and project management skills.
• Performs related duties as assigned.

How this opportunity is different

The Business Service Specialist is an excellent introductory into the insurance industry. This is an opportunity for you to gain exposure to our multi-national client accounts which will open you to an international aspect of insurance. The potential for growth from this position is endless! We encourage collaboration to achieve the best for our clients. Also, we encourage individual growth, creativity, and innovation.

Skills and experience that will lead to success

• Excellent organization skills, strong attention to detail and the ability to multi-task
• Ability to communicate effectively with others (written and oral).
• Ability to manage conflicting priorities and deliverables and track activity
• Very strong PC skills (Outlook/calendar management, PowerPoint, Word and Excel) required.
• Ability to learn and work within various systems that support client deliverables

Education:

• Bachelor's degree or 1-3 years of data entry / Administrative experience preferably within the insurance industry

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is $55,00 to $60,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

The salary range reflected is based on a primary work location of Chicago, IL. The actual salary may vary for applicants in a different geographic location.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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