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The Member Services Representative
Objective :
The Member Services Representative is responsible for growing the membership base and connecting members to the Personal Training Manager.
The Member Services Representative is also the club ambassador connecting the local community with their club.
Key Performance Indicators :
Close 70% of membership consultations.
Keep current accounts / membership dues in good standing.
Complete daily tasks as assigned by the club's follow-up algorithm.
Characteristics of successful Member Services Representatives :
Outgoing-Member Service Reps.
are the easiest people to talk to (on the phone, in person, etc.).
They ask great questions and listen with care.
They are the face of the club so they must set the bar for professionalism.
Motivated-Member Service Reps.
are always busy.
They never stop during working hours prospecting on the phone, on social.
media, and at community events.
Happy-Member Service Reps. can be counted on for a positive uplifting smile or word of encouragement.
Last updated : 2024-04-25
Full Time
Sports & Recreation
$33k-40k (estimate)
04/27/2024
07/25/2024
anytimefitness.com
SAINT PAUL, MN
500 - 1,000
2001
Private
CHUCK RUYNON
$10M - $50M
Sports & Recreation
Anytime Fitness owns and operates a chain of fitness clubs that offers personal training, zumba and yoga classes.
The following is the career advancement route for Member service representative positions, which can be used as a reference in future career path planning. As a Member service representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member service representative. You can explore the career advancement for a Member service representative below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
12/18/2021: Huntsville, AL
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/31/2021: Gastonia, NC
They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
01/09/2022: Knoxville, TN
Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
02/06/2022: Seattle, WA
The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
01/03/2022: Wichita, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
03/03/2022: Idaho Falls, ID
Building member relationships through quality service experiences.
01/04/2022: Colorado Springs, CO
Process service requests and create authorizations to communicate transportation details to partners.
01/31/2022: Atlanta, GA
Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
02/15/2022: Danbury, CT
Provided great member service that reflected on repeat and referral members.
02/27/2022: Atlantic City, NJ
Step 3: View the best colleges and universities for Member Service Representative.