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Our Story:
Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as Hill Phoenix and Anthony.
DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.
DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.
Job Title: Customer Assistance Group Coordinator / Inside Sales Representative
Location: Sylmar, CA
What we are looking for:
We are looking for a highly motivated customer service professional to join our Customer Experience team. This role is based out of Anthony’s, Sylmar office building. Typical weekly schedule will be Monday – Friday from 7:00 am to 3:30 pm. This team member will report directly into the Customer Experience Manager.
What you will be responsible for in this role:
o Partner with finance, shipping, and production to clear credit issues and maintain communication with external customers, regional sales manager, and dealers
.
What are the basic qualifications?
· Must have High School Diploma.
What are the preferred qualifications?
· Prefer Bachelor’s Degree in business related field or in lieu of education, 5 years’ experience in account management or inside sales
To be a great fit for the role:
· First and foremost, proven customer service mindset
· Focus on details to enhance the customer service experience
· Values professional working relationships, internally and externally
· Good working knowledge of Microsoft Office programs (excel, outlook, word, teams)
· Previous experience with AS400 and other mainframe systems is a plus
· Excellent written and verbal communication skills, fluent in English
· Fluent in Spanish is a plus
· Comfortable working through multiple priorities
· Must be a team player and ability to work cross-functionally
· 3 plus years in Manufacturing.
How We Define Our Values and Why You Should Join Our Team:
The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. Our values define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.
These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. Our unwavering commitment to maintaining our values defines who we are as a Company.
What’s in it for you?
Job Type: Full-time
Pay: $19.50 - $23.50 per hour
Expected hours: 40 per week
Experience level:
Shift:
Weekly day range:
Work setting:
Education:
Experience:
Ability to Relocate:
Work Location: In person
Full Time
$80k-114k (estimate)
03/08/2024
04/10/2024
anthony.biz
<25
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