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JOB DESCRIPTION
Position Title: Desk Agent Department:Tours & Charters
Salary Range: $14.50-$15.25 Reports to: Tours & Charters Manager
Employment Status: Seasonal FLSA Status: Non-Exempt
POSITION SUMMARY
The incumbent shall meet and greet all visitors in APM’s Visitor Center and answer any questions that may be posed. The Desk Agent shall be well versed in amenities provided by APM, especially tours, and knowledgeable about the surrounding area. Agent will book/reserve and confirm reservations for the tours department, handle any monies involved and be held accountable for such. Providing the highest level of customer service is expected while performing any and all duties for Antelope Point Marina.
QUALIFICATIONS
Excellent customer service and positive demeanor required. Basic computer skills, ability to be trained in reservation and payment software. Strong communication skills and the ability to work in a team environment. Ability to work weekends and holidays on a flexible schedule.
Education
Possess a high school diploma, GED, or equivalent preferred, but not required.
Experience
Previous experience in customer service preferred, but not required.
IS THIS POSITION CLOSELY, MODERATELY, OR MINIMALLY SUPERVISED? Moderately.
DOES THIS POSITION HAVE SUPERVISORY RESPONSIBILITY INCLUDING BUT NOT LIMITED TO HIRING, FIRING, PERFORMANCE APPRAISALS, PERSONNEL CHANGES? No.
DOES THIS POSITION HAVE ACCESS TO COMPANY OR CUSTOMER CONFIDENTIAL OR PROPRIETY INFORMATION INCLUDING BUT NOT LIMITED TO CUSTOMER LISTS, PAYROLL, HUMAN RESOURCE OR LEGAL INFORMATION? Yes.
DOES THE POSITION HAVE ACCESS TO OR HANDLE COMPANY OR CUSTOMER FUNDS INCLUDING BUT NOT LIMITED TO CREDIT CARD INFORMATION, CHECKS, CASH? Yes.
WORKING CONDITIONS
The performance of stated functions and duties may occur in, but are not limited to: office settings, confined spaces such as boat hulls, public or common areas such as restaurant or retail establishment; inclement weather conditions may be a factor including rain, snow, wind, extreme temperatures. General industry levels of noise and stimuli should be expected in all settings.*Controllable working conditions (i.e. temperature, lighting) may be altered to create a more conducive working environment for staffing needs, however such accommodations shall not create an undue hardship on the Company or other staff members.
PHYSICAL DEMANDS
The physical demands of the position may include, but are not limited to sitting or standing for extended periods of time. Lifting, carrying and otherwise maneuvering heavy objects with or without assistance. Climbing, crouching, reaching, extending and other bodily movements in work areas such as boats, office settings, docks.
ENGLISH PROFICIENCY
It is important that the incumbent be able to communicate effectively in English including speaking, understanding, reading, and writing for the purpose of general interactions with staff, guests and customers. Additional linguistic proficiency is welcomed and encouraged, but not required for the performance of the position.
INTENT AND FUNCTION OF JOB DESCRIPTION
The purpose of the job description is to provide the general tasks and standards of the position. The job description is composed with the intention that only essential functions are included; peripheral tasks only incidentally related or otherwise assigned to the position have been excluded.
The job description does not create an employment contract. APM maintains its status as an at-will employer. APM or the employee may terminate the employment relationship at any time, for any reason, with or without cause or notice.
Full Time
Sports & Recreation
$29k-41k (estimate)
03/12/2024
05/11/2024
lakepowellhouseboating.com
Page, AZ
<25
Sports & Recreation
The job skills required for Desk Agent include Customer Service, Communication Skills, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desk Agent positions, which can be used as a reference in future career path planning. As a Desk Agent, it can be promoted into senior positions as a Front Desk Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desk Agent. You can explore the career advancement for a Desk Agent below and select your interested title to get hiring information.