About us

Our job opportunity:

• Position: Front Desk Agent
• Hotel name: Best Western Plus
• Address: 208 N Lake Powell Blvd Page, Arizona 86040
• Hours: 2pm- 10pm

What you get to do in this role:

Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers’ privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.

What candidate traits are needed to be successful in this role?

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.

Equal Employment Opportunity

Our hotel maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard race, color, religion, religious creed, national origin, ancestry, alienage or citizenship status, age, disability, gender, gender identity or expression, sex, sexual orientation, pregnancy status, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Weekdays and weekends as needed

Work Location: In person

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and record keeping

Experience:
- Previous experience in a customer service role is preferred
- Familiarity with phone systems and phone etiquette
- Bilingual or multilingual skills are a plus
- Knowledge of hospitality management or hotel operations is beneficial
- Strong guest relations skills and the ability to provide exceptional customer service

As a Front Desk Agent, you will have the opportunity to work in a dynamic hotel environment where you can interact with guests from all over the world. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks simultaneously.

If you are passionate about providing outstanding hospitality service and enjoy working in a fast-paced environment, we would love to hear from you. Join our team and be part of creating memorable experiences for our guests.

Please note that this position may require working evenings, weekends, and holidays as needed.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person