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Description
Animal Dermatology Group (ADG) is the largest veterinary dermatology business in the U.S., providing the highest quality of specialty care to pets with acute and chronic skin conditions. ADG has over 40 primary practice locations and numerous satellite locations nationwide. With over 80 doctors supporting the ADG medical team, they strive to lead in clinical practice, research and education in our field. In addition to providing advanced, dermatology specialized care to patients and supporting general practice veterinarians in our geographic service areas, ADG participates in drug/product development and clinical trials. ADG also has the largest dermatology residency program approved by the American College of Veterinary Dermatology to support the training of the next generation of dermatologists.
Animal Dermatology Group’s Corporate Office in Newport Beach, California is seeking a Customer Service/Contact Center Representative to join our newly created support team. We are looking for someone who enjoys coming to work each day with the following qualities:
As a veterinary Customer Service/Contact Center Representative, you will work in a freshly renovated, business casual environment and tasked with supporting the efficient operation of our remote (multi-state) veterinary practices by creating and confirming appointments via in and outbound calls, text messages emails and chat sessions. and coordinating these appointment changes with the individual clinic locations.
In addition, this position will require participation in Outbound campaigns to reach out to new and existing clients as needed. These activities could include but not be limited to checking on prescription renewals, interrupted treatment schedules, communicating promotional events / service specials and in general support our antigen processing services programs and ADG corporate services as needed.
Requirements
Knowledge, Skills and Abilities (including but not limited to):
Duties (including but not limited to):
Education and Physical Requirements:
Benefits:
*Some travel may be required.
For more information about the Animal Dermatology Clinic, please visit our website animaldermatology.com!
Full Time
$41k-52k (estimate)
03/22/2024
05/21/2024
animaldermatology.com
Ontario, CA
<25
The job skills required for Contact Center Representative include Customer Service, Call Center, Communication Skills, Data Entry, Adaptability, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Representative. Select any job title you are interested in and start to search job requirements.
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Launch outbound calls as appropriate
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Often deal with customers that are confused or unhappy with the services or products they received from certain businesses.
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From enhancing the customer experience to up-selling and cross-selling, call center agents can serve several functions as an extension of customer support or customer service operations.
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Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
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Should understand situations from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.
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Career tips from people on Contact Center Representative jobs
Ability to type 30+ WPM
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Require specialized training to meet the unique demands of the job.
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Minimum of one year of customer service experience, call center experience preferred.
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High School Diploma or equivalent with 2+ years Call Center experience or Associates Degree with 1+ year Call Center experience.
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Requires several soft skills.
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