Details:The Level 3 team is an elevated support layer delivering the best-in-class technology support and responsible for Outage Management, Problem management and incident escalations. Individuals will be providing customer facing technical support to investigate more complex incidents and facilitate resources to resolve critical outages and restoring operational services. Excellent communication skills and strong in-depth technical experience with knowledge of IT products and services is crucial for this role.Responsibilities:10 years of hands-on experience in design and implementation of VoIP solutions that includes but not limited to Microsoft Teams, Cucm, Webex (Webex and MS Teams Must)Strong knowledge in troubleshooting with tools like Wireshark, Syslog ViewerKnowledge of SIP, RTP, SRTP, RTCP, SDP, audio codecs and video codecsExperience in number porting support with various telecom service providersStrong knowledge in troubleshooting of Cisco voice gateway and AudioCodes SBC.Job RequirementsDetails:Hands-on experience on Cisco SBC and Voice GatewaysHands-on experience on Cisco Webex administration and troubleshooting.Sound knowledge on protocols like SIP, H.323, SDP.Excellent knowledge on using the troubleshooting tools like, Wireshark, fiddler, Netmon.Solid understanding of TCP IP concepts and protocols such as DHCP DNS TFTP NTP and LDAPStrong experience in Cisco video endpointsTroubleshoot and resolve general Voice Unified Communications related issues with root cause analysisDesign and implement AudioCodes devices and Microsoft Teams Direct RoutingAdministration and support of AudioCodes devicesWork effectively with the stakeholders to gather and document Legacy discovery information.Develop a comprehensive and detailed SOW.Validate Bill of MaterialsResponsible for detailed documentation of the solution in the form of LLD/HLDResolution ownership of technical challenges occurring during/after the implementationIdentify various service improvement opportunities.Conduct routine hardware and software audits for all the supported systems to ensure compliance with the established standards, policies, procedures, and requirements.Assist in developing support and monitoring processes.Engage with the vendors/service providers and ensure the standards are met.Expertise in Session Initiation Protocol, PSTN Connectivity, VoIP, and Contact Center SolutionExperience in troubleshooting and supporting AudioCodes SBC, Microsoft Teams, PolycomProficient in configuring and managing AudioCodes environment independently.To qualify for the role, you must have10 years of hands-on experience in design and implementation of VoIP solutions that includes but not limited to AudioCodes SBC, Microsoft Teams, Polycom, Cucm, WebexStrong knowledge in troubleshooting with tools like Wireshark, Syslog ViewerKnowledge of SIP, RTP, SRTP, RTCP, SDP, audio codecs and video codecsExperience in number porting support with various telecom service providersWhat we look for:The successful candidate would be able to independently configure and manage complex VoIP environment (CUCM, WebEx, MS Teams).Ability to liaise with multiple stakeholders.Work effectively in a highly effective and dynamic environment.Strong presentation skills to clearly convey complex and elaborate information to a diverse audience.Analytical and problem-solving abilityExcellent written and oral communication skills in English.Pay Range:Based on Experience#J-18808-Ljbffr

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