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Front Desk Responsibilities
· Turn off answering service
· Unlock doors & turn lights on (front desk & waiting rooms)
· Waiting rooms are clean & ready for pts.
· Check fax & distribute to appropriate person
· Daily collection day sheets ready
· Every pt. demos are signed & collect copies of insurance & photo ID cards
· Greet patients with a smile
· Collect patient’s co-pay
· Give appropriate paperwork for that appointment to be completed by patient/parent (i.e. questionnaires)
· Inform and collect patient’s outstanding balances
· All insurances verified & print demo's for the office that you are at for next day
· Work closely with medical and nursing staff to assure smooth patient flow and cut down on waiting time
· Communicate patient’s problem/complaint to the office manager
· Treat all patients with the utmost kindness and consideration, even in the most trying situations
· All new pt. paperwork entered and scanned correctly in OP within 48 hours
· Have new patient packets ready & all copies made for the next day
· Payments posted correctly on day sheets
· Waiting rooms picked up & chairs straighten up before leaving
· Turn phones onto answer service before leaving
· All trash from front desk & all bathrooms taken out
· If you are closing, please print schedule for all providers for next day
COMPETENCIES:
Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Preferred Education and Experience
At least 1-2 years of related experience in medical field are preferred.
Work Authorization/Security Clearance (if applicable)
Equal Employment Opportunity
It is the policy of AKP to provide equal employment opportunity to all employees and applicants for employment and not to discriminate on any basis prohibited by law, including race, color, sex, age, religion, ancestry, national origin, marital status, veteran status, or other legally protected group status. It is our intent and desire that equal employment opportunities will be provided in employment, recruitment, selection compensation, benefits, promotion, demotion, layoff, termination and all other terms and conditions of employment. AKP is committed to this policy and its enforcement
Other Duties
Travel: Travel is required between the various Angel Kids Pediatrics locations at times.
Work Environment
This job operates in a professional medical office environment. This job also operates in a fast paced, highly customer service environment, working with Children and Family/ Guardian’s. This role routinely uses standard office equipment such as laptop computers and smartphones as well as medical equipment.
Physical Demands
While performing the duties and responsibilities of office manager, you will be required to stand, walk or sit for long hours. The employee must be able to occasionally move or lift at least 20 lbs. The employee must be able to communicate efficiently in front of large or small crowds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position expected to work 40 hours per week. The office hours are Monday through Friday, varying from 9am to 9pm with weekend hours. The manager may be needed during those hours but is expected to work between 8:30am to 6pm . Occasionally the manager may be needed to take calls on the weekend.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
Healthcare setting:
Medical specialties:
Schedule:
Experience:
Work Location: In person
Full Time
$37k-46k (estimate)
03/15/2024
04/23/2024
The job skills required for Front Office Medical Receptionist include Customer Service, Pediatric, Health Insurance, Written Communication, Patient Flow, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Medical Receptionist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Medical Receptionist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Medical Receptionist positions, which can be used as a reference in future career path planning. As a Front Office Medical Receptionist, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Medical Receptionist. You can explore the career advancement for a Front Office Medical Receptionist below and select your interested title to get hiring information.