The Director of Quality Assurance is responsible for planning, developing, and directing quality assurance policies, programs, and initiatives. Directs processes to ensure programs comply with established quality standards and government regulations. Evaluates the performance of systems and staff to improve existing methods of operation. Provides input to strategic decisions that affect the functional area of responsibility. Staff should avoid situations in which their personal interests’ conflict or might conflict with their job functions and should immediately disclose the possibility of a conflict of interest to their supervisor. Angel Guardians, Inc. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Sam Comfort, Executive Director, sam@angelguardians.org 402.614.8202.

Job Duties (not limited to):

• Plans, implements, and evaluates a broad range of quality improvement/assurance projects; ensures participation and compliance

• Organizes, develops, and facilitates training for supervisors, and staff to educate and implement the principles/processes of quality assurance as an operating strategy

• Works to access educational resources related to quality assurance/improvement efforts and the evaluation of the result/impact of training; attends related training/conferences to keep abreast of QA standards and activities

• Collaborates/works with staff on the principles of quality and the value of meeting/exceeding quality standards; compiles, reviews and analyzes performance measurement data/reports and provides reports in a timely professional manner

• Conducts/coordinates surveys/other data gathering methods and the review of individual client records (case readings) to assess/ensure compliance with internal policies, procedures, and standards of care

• Coordinates/participates in the preparation for and response to Quality Service Reviews, and other reviews of system performance and quality, including the coordination of data collection and reports

• Assists managers, supervisors, and teams in developing, implementing, and tracking quality improvement indicators; provides indicator data to manager/quality assurance committee to analyze performance, recommend planned targets and monitor progress in accomplishing targets; uses DHHS/other client information systems to provide management information.

• Maintains ongoing interaction with the managers, supervisors, and staff to achieve compliance with established guidelines; leads discussions on the analysis of performance, identification of challenges, development of improvement strategies, and results achieved from implementation of performance improvement strategies

• Identifies/develops applicable resources, tools, training, and system capacity to improve performance; develop periodic reports on QA activities, progress, best practices, and areas needing improvement

• Make recommendations regarding opportunities for improvement; shares opportunities for improvement, lessons learned and best practices with managers and staff

Local Organization – The Director of Quality Assurance with the Program Director is responsible for supporting the Human Rights Committee and other committees as assigned.

National Organization – When appropriate opportunities arise, the director will participate in national and regional committees. The director will attend meetings when the budget allows.

Skills and/or Qualifications (not limited to):

• Ability to perform job duties as listed, with reasonable accommodations upon request

• Ability to interact with diverse populations

• Strong problem solving and leadership skills

• Sound computer skills

• Effective communication skills

• Ability to work flexible hours

Physical Requirements:

• Ability to move throughout the facility and community

• The employee must frequently lift and/or move up to 10 pounds

Education and/or Experience:

• Experience working to support adults who have intellectual / developmental disabilities, or similar experience is required

• B.S in Social Work or related field i.e., Human Services, Health or Education preferred

• Prior supervisory and/or management experience preferred