We are excited to announce a job opening for a Technical Support Engineer!

Are you skilled in providing technical support to clients both in person and remotely? Do you have a passion for troubleshooting and problem-solving? If so, we would love to hear from you.

A successful candidate will help resolve technical issues within the different components and disciplines of Angeion Group’s computer systems. This may include software, hardware, and other network-related IT issues. 

Our support engineers work remotely and are highly skilled in fixing technical problems, including but not limited to networking and connectivity, M365 and On Prem account setup and administration, software and systems issue troubleshooting and resolutions. With a service first approach and mindset you’ll ease any doubts our users may have about products or services by providing consistent communication.

A technical support engineer provides enterprise-level support to customers/users. An ideal technical support engineer’s resume should highlight their ability to conduct research, diagnose, troubleshoot, and resolve IT issues with client satisfaction in mind. 

Skills 

• Excellent analytical and problem-solving skills. 

• Strong verbal and written communication skills. 

• The ability to work under pressure. 

• Self-initiation. 

• Good interpersonal skills. 

Responsibilities 

• Install and configure computer applications. 

• Monitor and maintain computer networks. 

• Configure operating systems. 

• Resolve issues related to networking and connectivity.

• Prioritize and manage the workflow via a ticketing system. 

• Diagnose, troubleshoot, and resolve issues using customer input. 

• Configure computer systems that meet specific requirements. 

• Learn and work with emerging technologies. 

• Act as the first point of contact for clients with issues concerning their computer systems and equipment. 

• Keep track of system issues and adhere to the agreed timeline until an issue is resolved. 

• Interact with clients via phone, email or chats and provide concise written/verbal instructions. 

• Maintain procedural documents, inventory and reports. 

• Follow standard procedures to resolve issues by connecting them to relevant internal departments. 

• Provide prompt, accurate feedback to customers/users. 

• Ensure proper documentation of all issues. 

• Follow up with clients, ensuring their computer systems are functioning properly after troubleshooting.

• Train and Onboard users on how to use Angeion systems. 

• Monitor daily performance of technical systems.

• Help companies deploy new software or hardware systems. 

Qualifications and Experience 

Technical support engineers are required to hold a bachelor’s degree in at least one of the following: computer science, software engineer, information technology, or other related discipline. 1-3 years applicable experience preferred.

• Operating systems including Windows and Linux. 

• Computer systems, networks, and mobile devices. 

• LAN/WAN/VPN/WiFi 

• Command line administration such as Power Shell. 

• Help desk software such as Zendesk. 

• Microsoft Office 365 

• Microsoft Windows Active Directory and Domain Administration. 

• AWS Services 

• Azure Entra, Intune and Azure AD a plus.