POSITION SUMMARY:
Accounts Receivable Clerk will manage a portfolio of accounts to reduce past due receivables and increase communication with the customer to resolve any issues preventing payment. This individual collaborates cross-functionally with various internal stakeholders, such as Finance, Sales and billing, and Customer Service, as well as external customers. This position reports to the Manager Credit and Collections.

LOCATION: Duluth, GA - Hybrid

MAIN DUTIES/RESPONSIBILITIES

• Assist and facilitate collections for overdue account balances by review of Customer aging and payment terms.
• Maintain accurate records of all collection activities and customer communications.
• Communicate with customers to remind and verify payments within agreed upon terms.
• Provide invoice copies as required, statements of account and other forms as requested.
• Prepare and review reports to ascertain the status of collections and aging outstanding balances and recommend appropriate follow up actions.
• Monitor Customer Portals for payment updates.
• Maintain strong business relationships with internal departments and customers.
• Work cross functionally to ensure effective communication, prioritization, execution, and adherence to established company policies and procedures as they relate to Credit and Collections
• Provide departmental support as deemed necessary.

Required Qualifications:

• Bachelor’s degree in accounting, Finance or Business Administration (or equivalent experience)
• 5-8 years of relevant work experience
• Previous experience working within a mid-size B2B company credit/collection department (technology products and services preferred)
• Proficiency in basic Microsoft Excel skills and experience with credit analysis software
• Strong written and verbal communication skills, customer service skills and comfort in talking with clients over the phone
• Experience with NetSuite/OpenAir, Great Plains, Salesforce, Autotask and/or other ERP systems