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Client Services Manager I
Anderson Merchandisers Bentonville, AR
$79k-103k (estimate)
Full Time | Software & Cloud Computing 1 Week Ago
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Anderson Merchandisers is Hiring a Client Services Manager I Near Bentonville, AR

WE ARE LOOKING FOR GREAT PEOPLE TO JOIN OUR TEAM- just like you!

Our associates have a lot in common. They have great interpersonal skills, enjoy working independently, are self-motivated, and have a relentless drive. Did we mention that while they are working hard, they also like to have fun?

We offer flexible hours, competitive pay, and great benefits for both full and part-time associates.

If this sounds like a good fit for you, come join our team!

As an Anderson Merchandisers Associate, you may be eligible for these benefits*.

* Flexible work schedules

* 401(k) retirement plan

* Health Insurance - including Dental and Vision

* Telehealth

* Health Savings Account

* Accident Insurance

* Critical Illness Insurance

* Life Insurance

* Long Term Care

* Short Term Disability

* Long Term Disability

* Associate Assistance Fund

* Anderson Cares Natural Disaster Fund

* Associate Savings Plan

* Anderson Cares Fund

* Paid Time Off

* Discounts - Cell Phone, Vehicle, Pet Insurance

* Training & Career Development

*All benefits subject to eligibility per company policy.

The Client Services Manager's role encompasses the preservation and expansion of our current client base, fostering stronger client connections, and facilitating the acquisition of new clients. They will play a pivotal role in enlightening clients about the extensive capabilities of our products and serving as a bridge between the client and our internal Client Services team. Additionally, the chosen candidate will take charge of cross-departmental collaboration to enhance customer support initiatives and elevate overall customer satisfaction.
This position involves managing accounts focused on project-based and/or small continuity accounts, typically ranging from $3 million or higher in volume.

What would you do in this role?

Essential Functions

Develops open and effective channels of communication with each client that can be employed by other departments as well

Coordinates internal projects and determines the best utilization of resources to increase execution and customer satisfaction

Encourages revenue growth by inspiring clients to purchase additional services

Becomes the reliable point of contact for each customer that is required to establish a strong business relationship

Provides regular updates to clients on the progress of projects and programs that directly affect each client

Attends/holds business reviews to assess opportunities for sales.

Develops/maintains strong internal relationships to maximize field execution.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Required Education and Experience

0-3 years experience in account management experience

1 years experience in a management position preferred

Proven ability to utilize the DASH platform required

Must demonstrate the ability to meet deadlines

Strong communication skills required

Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IND-123

Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Software & Cloud Computing

SALARY

$79k-103k (estimate)

POST DATE

04/21/2024

EXPIRATION DATE

06/20/2024

WEBSITE

amerch.com

HEADQUARTERS

PLANO, TX

SIZE

1,000 - 3,000

FOUNDED

1917

TYPE

Private

CEO

BILL LARDIE

REVENUE

$50M - $200M

INDUSTRY

Software & Cloud Computing

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About Anderson Merchandisers

Anderson Merchandisers distributes consumer and entertainment products to retail stores.

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The job skills required for Client Services Manager I include Initiative, Client Service, Customer Satisfaction, Account Management, Customer Support, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Manager I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Manager I. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Client Services Manager I positions, which can be used as a reference in future career path planning. As a Client Services Manager I, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Manager I. You can explore the career advancement for a Client Services Manager I below and select your interested title to get hiring information.

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If you are interested in becoming a Client Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Services Manager job description and responsibilities

Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.

02/16/2022: Shreveport, LA

They also ensure unsatisfied clients are compensated with free services, products, or discounts.

02/28/2022: Tucson, AZ

Client service managers oversee the hiring, orienting, and training of staff for the department.

01/16/2022: Yakima, WA

Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.

01/18/2022: Colorado Springs, CO

They develop policies and regulations necessary for ensuring client satisfaction.

03/08/2022: Poughkeepsie, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Services Manager jobs

Should be excellent communicators capable of leading a team.

02/21/2022: Utica, NY

Client services manager often consult customer surveys and other types of research to gauge the overall level of client satisfaction and address areas of concern.

02/12/2022: York, PA

As service manager you must be good as overseeing a team of customer service Associate's and ensure they are providing an exceptional client experience.

02/02/2022: Canton, OH

Mastermind creative ways to deliver an exceptional client experience.

02/15/2022: Portland, ME

Candidates should ensure they have all related education, experiences and skills necessary to the client services manager position they are applying for.

02/25/2022: New Haven, CT

Step 3: View the best colleges and universities for Client Services Manager.

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