Role & Responsibilities include but are not limited to:

This is an entry-level leadership position providing excellent opportunity for growth and development in spa and wellbeing operations. Spa Lead assists management in providing direction and supervision of daily operations within the spa, acting as manager on duty when Manager and Supervisor/Assistant Manager are not present. Acts as a key example to the team by providing top-of-the-line customer service in caring for guests while promoting wellbeing. This includes resolving guest concerns and booking conflicts independently, maintaining the spa via housekeeping and food/beverage service and evaluating best practices, managing spa inventories/stocking, and other job-related duties as assigned. Guest’s privacy and discretion are of importance within this position. This lead role supports the new hire training and ongoing development of Spa Receptionist & Attendants.

• Assist in the daily operations for the spa.
• Maintain complete knowledge of all resort features.
• Knowledge and understanding of all spa services and product lines.
• Manager on Duty when Spa Manager or Assistant Manager is not present.
• Provide prompt, courteous, top-of-the-line customer service to each and every guest acting as a key example to the rest of the team.
• Ensures that service standards exceed guest expectations.
• Assist with all guest issues and booking conflicts. Ability to professionally and competently resolve guest concerns and/or issues independently.
• Promote Wellbeing to guests & colleagues.

Spa Leads must have open availability and be able to work a flexible schedule, including mornings, evenings, weekends, and holidays. This position is 5 days a week / 40 hours.

The Hotel

At Andaz Scottsdale Resort & Bungalows, we don’t do the Desert Southwest like everyone else. We stick out on purpose—through design, creative partnerships, and colorful details. Independent and free-thinking, we believe the pursuit of skill and knowledge is a lifelong engagement; our goals are to enrich and add dimension to the lives of our guests. Are you a finder, not a follower? Someone who believes that empathy, artistry, and exploration should play a role in every workplace? We’d love to talk to you about joining the Andaz Scottsdale team.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

• Refined communication skills
• Basic computer skills
• Organizational/Multi-tasking skills and attention to detail
• Ability to stand and walk for duration of shift in indoor and outdoor setting
• Ability to push, pull, lift, carry moderate weight
• Flexibility to work weekends and holidays as needed
• Experience in hospitality - Spa preferred
• A true desire to satisfy the needs of others and uphold our values while promoting wellbeing

Benefits & Perks

• Enjoy free meals in our colleague cafe

• Discounted & Complimentary Hotel Room Nights

• Medical Dental and Vision Insurance (Full-time colleagues)

• Retirement savings plan

• Excellent training and professional development

• Opportunities to work around the world with Hyatt Hotels and Resorts

• Tuition reimbursement, up to $1,000 a year!

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

About The Hiring Process

We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within a week of your submission. Thank you for your patience while we do so.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Proof of eligibility to work in the United States is required, as well as a completed background check.