8 Customer Experience Representative Jobs in El Segundo, CA
Andasol Management, Inc. is Hiring a Customer Experience Representative Near El Segundo, CA
Job Description
Customer Experience Representative
Who We Are?
Trojan Storage is the best self-storage operator in the business with over 40 locations in the U.S today! Simply put, we have the best people in the workplace with our amazing culture, healthy benefits, and growth opportunities.
Your Benefits:
Full-Time schedules between 8:00AM to 6:00PM 7 Days A week | Remote Work Opportunities
Medical, Dental, Vision, & Life Insurance | 401k Matching Program |12 Days of Vacation per Year
6 Sick Days per Year | Monthly Bonuses | Annual Bonuses | Holiday Pay | Referral Program
Discounted Storage | Education Assistance Program | Employee Assistance Program
Employee Discount Store | Work/Life Balance | Growth Opportunities | Mileage Reimbursement |And Much More…
Your Role:
Join our amazing company and start your career in Self-Storage today! The Customer Experience Representative (CXR) is a Full-Time position that will report directly to the Contact Center Manager. This individual will play an integral role in executing the overall growth and customer service strategy of Trojan Storage. This position will be the front line for new customers rentals as well as handle a variety of customer issues utilizing phone, SMS, chat, and email. The CXR must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping customers and driving satisfaction.
Your Responsibilities:
- Receive inbound calls from potential customers and meet sales conversion goals.
- Consistently delight our customers at every interaction.
- Adhere to schedules and be available for team meetings, feedback and coaching sessions.
- Provide input to improve the customer experience and reduce workload.
- Proven ability to control the call to achieve optimal average handle time.
- Memorize scripts for products and services, and refer to them during calls
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled accurately.
- Create and maintain record of daily problems and remedial actions taken, using contact-center database
- Leverage data and insights gathered by the contact center to recommend and influence process improvements
Qualifications
- High School Degree or equivalent
- 1 Year of experience in a contact center environment or customer-support role
- Phone sales experience preferred.
- Bilingual (Spanish) preferred
- Proficiency in chat communication a plus
- Ability to multi-task and manage time effectively
- Excellent written and verbal communication skills
- Experience in conflict resolution and customer sales.
Apply today to join one of the fastest growing self-storage operators in the business!
Andasol Management Inc. is an equal opportunity employer. Andasol does not discriminate on the basis of race, color, religion or religious creed, national origin or place of origin, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), physical or mental disability, age, protected military or veteran status, sexual orientation, gender identity, gender expression, transgender status, genetic information, legally protected medical condition, marital or domestic partner status, status as a victim of domestic violence (including sexual assault or stalking), or any other basis protected by applicable law.
Qualified applicants with criminal histories will be considered for employment consistent with all federal state and local ordinances. We are committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at hr@trojanstorage.com
Job Summary
Full Time
$43k-54k (estimate)
05/07/2024
05/20/2024
The following is the career advancement route for Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Customer Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative. You can explore the career advancement for a Customer Experience Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Representative job description and responsibilities
Collaborated with various team members across departments to problem solve and exceed customer expectations.
02/09/2022: Asheville, NC
Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
03/04/2022: Augusta, GA
Customer experience representative document their exchanges with clients, often using customer relationship management software.
02/20/2022: Atlantic City, NJ
They generally need to know how to create and update tickets and how to search for customer records.
12/25/2021: New Bedford, MA
Customer service representative listen to or read about customer problems and suggest solutions.
02/09/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Representative jobs
Customer service representatives must have distinct personalities.
02/05/2022: Norwich, CT
Most customer service representative jobs require candidates to complete on-the-job training.
02/13/2022: Burlington, VT
Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
02/15/2022: Appleton, WI
The person needs to know when to ask for referrals or reviews from customers.
01/29/2022: Winston Salem, NC
Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.
12/27/2021: Baltimore, MD
Step 3: View the best colleges and universities for Customer Experience Representative.
