Job Details
Job Location
Main Campus - Wasilla, AK
Position Type
Full Time
Salary Range
$16.00 - $20.00 Hourly
Travel Percentage
None
Job Shift
Day
Medical Receptionist
Mat-Su Health Services is seeking a Receptionist I to join our team!
About us: We are a Federally Qualified Health Center providing integrated medical, dental, and behavioral health care. Our Mission, dedicated to improving the health of our community, one person at a time-through affordable medical, dental, and behavioral health care, attracts and inspires a caring, competent workforce. To learn more about our agency or view career opportunities, visit our website: https://www.mshsak.org/
Summary: The receptionist is primarily responsible for answering incoming calls, scheduling appointments, collecting registration information, and providing overall customer service efficiently, courteously, and timely. This position supports the billing department and providers by performing clerical, reception, and communication activities.
Essential Duties:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Greets and directs all individuals seeking services and visitors. Notifies appropriate staff of their arrival.
• Answers switchboard phone system, routes calls, and answers facility information inquiries pleasantly.
• Appropriately directs emergency/crisis calls.
• Facilitates the handling of crises/emergencies as needed. Contact medical and clinical staff for assistance to ensure that the needs of the individuals seeking services are met.
• Schedules all new and established person appointments.
• Schedules appointments appropriate for payer type (Insurance, Medicare, Medicaid, etc.).
• Schedules follow-up appointments and internal referral appointments.
• Reschedule appointments as needed.
• Works closely with the Practice Manager and providers to maintain a complete and accurate schedule of appointments.
• Run reports for scheduling daily.
• Informs individuals potentially receiving services about initial visits and treatment choices.
• Collects demographic information promptly.
• Notifies client of preauthorization requirements.
• Informs callers of agency policies regarding payment at the time of service and sliding scale availability.
• Computes and collects payments at the time of service for self-pay, insurance co-pays, and deductibles. Performs tasks related to payment collection.
• Coordinates with Client Account Representatives for those individuals who may need assistance with their balance.
• Responsible for maintaining a change fund and completing daily cash reconciliation.
• Remains familiar with payer payment restrictions determined by provider status/credentials/type.
• This position requires compliance with MSHS' compliance standards, including the Code of Conduct, Compliance Program, and policies and procedures. Such compliance will be considered part of the regular performance evaluation.

Working Conditions

• Work is performed primarily inside a heated, ventilated, and well-lighted environment.
• Job is considered low-risk for hazard exposure.
• MSHS is a nonsmoking campus.

Physical Demands An employee must meet the work environment characteristics described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Requires speaking, sitting, standing, bending, reaching, lifting under 50 lbs., and may involve driving company or personal vehicle on company business.
• Requires manual dexterity to operate standard office and other equipment or appliances.
• Requires normal range of hearing and vision acuity.

Minimum Education and Experience:

• High School Diploma or general education degree (GED)
• One year experience, preferably in a medical office reception, billing, or scheduling position.
• One year experience answering multi-line phone systems.
• Have general knowledge of EMR/EHR software and Microsoft Office programs
• Ability to read and interpret documents such as safety rules, operations and maintenance instructions, and procedure manuals

General Requirements:

• Clear background check (subject to DHSS background check)
• Current tuberculosis screening test result
• First Aid and CPR certifications must be obtained within two weeks of hire.

Benefits:

• Health/Dental/Vision Insurance
• Short-Term Disability
• Life Insurance
• Employee Assistance Program (EAP)
• Employee Discounts
• 401(k) with employer match
• Paid Time Off (PTO)
• Eight (8) Observed Paid Holidays
• Two (2) Floating Holidays
• Birthday Holiday
• Bereavement Leave
• Jury Duty (up to 80 hours)

Employment Practices: Mat-Su Health Services, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law