About Analytics

Analytics provides both Plaintiffs and Defendants with consulting services supporting class action and mass tort litigation and settlements. With experience dating back to the first MDL litigation in 1974, Analytics is the oldest class action consulting practice in the United States — and we continue to pioneer developments in landmark consumer, mass tort/personal injury, and securities litigation settlements.

We provide an excellent working environment that supports work/life balance and are driven by our core values: integrity and respect, adaptability, security and confidentiality, personal responsibility, and family and community.

Position Description

Works directly with the project team, providing support for multiple projects. Responsible for administrative and customer service support tasks to keep each project on time and on schedule. Conducts and oversees processing, completes validation, prepares project updates and statistical reports, and participates in meetings and conference calls under the direction of and with support from the project manager.

Duties and Responsibilities

• Work with Project managers to prepare project reports regarding client engagements.
• Manage mailings and reconcile returned mail.
• Train processors and review processor time entries.
• Process and review class action claims.
• Provide quality assurance review and audit of validation and distribution processes.
• Review data, database reports and records for deficiency letter mailings and prepare and mail cure letters.
• Review of escalated calls and research that is related to inquiries from clients and claimants.
• Assist with contact center support as needed, including responding to incoming case related emails.
• Assist with call center staff training and monitoring.
• Performs other duties as assigned.

Knowledge and Skills

• Demonstrates strong organizational, problem-solving, and analytical skills.
• Ability to manage multiple priorities and workflow.
• Written and verbal communication skills required, with ability to effectively interface with both internal staff and external customers.
• Demonstrates self-discipline and takes initiative in work environment.
• Demonstrates personal drive to achieve accurate and timely results.
• Demonstrates ability to work under tight deadlines and effectively multi-task and prioritize under pressure.
• Ability to train staff as needed.
• Strong client focus and dedication to excellence.
• Demonstrates a high level of integrity and discretion when dealing with sensitive, confidential information.
• Demonstrates proficiency in Excel. Proficient in Microsoft Word and Outlook.
• Positive and professional attitude.

Qualifications

• Bachelor’s degree preferred, or similar project management decision-making experience.
• Any combination of education and experience that would provide the applicant with the desired skills, knowledge and ability required to perform the job. Paralegal certification is a plus but not required.

Disclaimer:

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person