Technical Account Manager III

Remote, US

Be at the center of AI

With more than 45 million users, Anaconda is the most popular operating system for AI providing access to the foundational open-source Python packages used in modern AI, data science, and machine learning through a seamless platform. We pioneered the use of Python for data science, championed its vibrant community, and continue to steward open-source projects that make tomorrow’s innovations possible. Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open source for competitive advantage, groundbreaking research, and a better world. To learn more visit https://www.anaconda.com.

Here is why people love most about working here: We’re not just a company, we’re part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.

Summary

Anaconda is seeking a talented Technical Account Manager III to join our rapidly-growing company. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence, and machine learning. 

What You’ll Do:

• Serve as primary technical and customer success contact for customers post-sale, driving product adoption and fulfillment of customer objectives by providing expertise in our product, understanding the customer’s technical environment and business goals, and recommending solutions that will bring those two things together
• Drive accountability within your book of business that drives customer retention, improves NPS and help increase customer revenue
• Forge strong relationships with customer stakeholders and internal teams, building and maintaining successful relationships with multiple personas to achieve successful implementation 
• Work collaboratively across cross-functional internal teams (e.g. Sales, Product, Marketing, Support, and Services) to mitigate risk, build customer relationships, expand adoption, drive renewals and growth, and ensure a great customer experience from a technical lense
• Demonstrate a deep understanding of the market forces affecting our customers and offer insight into ways Anaconda can provide greater value in helping our customers meet their business goals
• Identify new use cases, services engagements, product adoption, product consulting and training opportunities
• At times, you may be required to travel on-site to support technical troubleshooting, train users and empower our technical champion(s) (Approximately 25% Travel)

What You Need:

• Minimum of 5 years of experience in customer service & support, customer operations, product development, account management, or customer success with proven technical expertise.
• Relationship management: the ability to manage a customer experience to a positive outcome.
• Excellent Communication skills (verbal and written).
• High emotional intelligence and empathy skills.
• Ability to perform in an ambiguous and fast-paced environment.
• Sense of urgency and tenacity. 
• Tracking customer adoption rates and license add-ons.
• Ability to upsell current product offerings and propose professional service hours where applicable
• Discuss and coordinate product upgrades and feature sets
• Effective interdepartmental communication and collaboration
• Must be proficient in the following:
• Basic understanding of data science, ML, and/or AI; Python and environments; 
• Good understanding of Cloud Technologies (AWS, AKS, GCP);
• Knowledge of Operating Systems (Linux/Unix);
• Proficient in Networking components and tools (Routers, Firewalls, IP addresses);
• Platform SaaS or On-Prem Experience;
• Experience with a CRM tool and the ability to monitor customer activity and create reports.
• Bachelor’s degree. Experience with Linux platform(s), macOS, Cloud computing and supporting technologies and products preferred 
• Willingness to travel to conduct onsite visits with customers (less than 25%)

• Team attitude: “I am not done until WE are done”
• Embody our core values:
• Great People
• Great Product
• Great Performance
• Care deeply about fostering an environment where people of all backgrounds and experiences can flourish 

What Will Make You Stand Out:

• Experience working in a fast-paced startup environment
• Experience working in an open-source, AI, or data science-oriented company
• Technical certifications - Networking or Cloud etc. 
• Knowledge of working with containers and or kubernetes

Why You’ll Like Working Here:

• Unique opportunity to translate strong open-source adoption and user enthusiasm into commercial product growth
• Dynamic company that rewards high-performers
• On the cutting edge of enterprise application of data science, machine learning, and AI
• Collaborative team environment that values multiple perspectives and clear thinking
• Employees-first culture
• Flexible working hours
• Medical*, Dental*, Vision*, HSA*, Life* and 401K*
• Paid parental leave - both parents
• Monthly productivity stipend 
• Pre-IPO stock options
• Open vacation policy* 
• Quarterly Snake days (company-wide bonus day off)
• 100% remote 

*FTE employees based on your region 

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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Anaconda is an EEO/AA employer M/F/V/D.