Advanced Management Strategies Group is seeking a full-time Program Manager in support of the Federal Trade Commission.

AMSG supports a variety of Department of Defense (DoD), Department of Veterans Affairs (VA), Defense Health Agency (DHA), Department of Homeland Security (DHS), and Federal Trade Commission (FTC) program and performance management services. We take pride in our great work environment and highly motivated company. Join our team of talented professionals in supporting the federal government!

Contract Length: 9/2022 – 9/2027

Location: Currently remote, however,may change in the future to report to the Federal Trade Commission headquarters in Washington, D.C. or possibly a hybrid schedule.

Education: Minimum a bachelor’s degree; master’s degree preferred.Experience: At least 8-10 years of experience in business process improvements, change management models, or methods and procedure documents

Clearance Requirements: Ability to obtain a Public Trust

Certification Requirements: PMP is required;Agile and Lean Six Sigma Certification or experience preferred.

General Description: The Program Manager for Federal Trade Commission is responsible for working with internal groups on reviewing, analyzing, and evaluating business processes, business systems and user needs to achieve process and change improvements and to improve overall business results. The Program Manager specializes in the following areas: program/project management, business process analysis and reengineering, change management and measurement, and/or process-driven requirements.

Requirements:

• Bachelor’s Degree and at least 8-10 years of experience developing process, change management models, or methods and procedure documents
• Demonstrated problem-solving and analytical thinking skills
• Thorough understanding of project/program management
• Strong facilitation, presentation, and communication skills
• Ability to effectively interface with all levels of internal and external customers
• Must be able to work well as a team member in a fast-paced environment with limited direction
• Customer-centric mindset, ability to translate customer issues/needs into profitable business solutions
• Exceptionally self-motivated, directed, and detail-oriented
• Ability to work very independently with minimum direction
• Must be able to learn, understand and apply new technologies
• Excellent organizational, analytical, and problem-solving abilities

Responsibilities:

• Research best business practices within and outside the organization to drive improvements to business strategy, policy, and processes
• Evaluates process tools, best practices, and industry trends to support program development, process improvement and/or change management initiatives using Agile and/or Lean methodologies
• Develops and implements processes to establish and maintain quality standards of existing products and services
• Develops policies, methods, and procedures supporting and leading to the improvement of business processes and in support of change management
• Automation of recurring processes
• Development of requirements for tools and applications to further automate recurring activities
• Support rapid deployment of short- and long-term solutions to satisfy business needs
• Provides consultation on the use of re-engineering techniques to improve process performance and product quality
• Ensure that changes are deployed in a consistent, timely fashion that manages the risk of change, minimizes disruptions to the target environment, and provides a framework to ensure that changes are successfully implemented in continuity
• Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements
• Develops and authors methods and procedures/job aides, processes and other formalized technical documents based on business requirements
• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities
• Diagrams and evaluates existing processes
• Measures performance and accuracy against process requirements
• Organizes, leads, and facilitates cross-functional project teams
• Has mutual ownership and accountability with a team member on the projects and tools they support
• Understands the interdependent architectures, systems, and services between multiple functional areas
• Successfully builds and manages relationships between various division and corporate contacts to fully meet their business process and change management needs
• Delivers presentations and training courses including measurement, analysis, improvement, and control
• Plans, performs and implements process improvement and/or change, event, incident, configuration, root cause, or asset management initiatives
• Responsible for facilitating meetings and presentations to senior leadership
• Provides input into the planning, organization, implementation, and monitoring of management processes, tools, risk, issues, opportunity management
• Develops analytical tools and modeling of complex operations systems and processes
• Leads small teams of analysts on special projects or major operational studies
• Conducts readiness assessment of processes evaluates results and presents findings in a logical and easy-to-understand manner
• Contributes to the development of a long-term strategy for specific functional areas
• Proactively identifies ways to improve functional processes and procedures; makes recommendations to leadership